Contactus@airindia.com
Air India’s Nairobi Office in Kenya is a key point of contact for passengers seeking information, reservations, and support related to Air India flights. Nestled in the vibrant city of Nairobi, this office plays a pivotal role in ensuring passengers have a smooth and enjoyable travel experience with the airline.
Air India Nairobi Office Address and Contact Details
For passengers in Nairobi, the Air India Office is the gateway to a world of travel possibilities. The office provides comprehensive services, catering to various passenger needs and inquiries.
Air India Nairobi Office Address
Nairobi Office Address: Shop No 1, First Floor Stellato Mall, 35 Muthithi Road Westland, Nairobi Kenya
Nairobi Office Phone Number: +254 7 9952 2695
How to Contact the Air India Nairobi Office?
Passengers can easily reach out to the Air India Nairobi Office through various communication channels:
| Air India Nairobi Phone Number | +1-800-491-0297 or +254 7 9952 2695 |
| Air India Support Email ID | Contactus@airindia.com |
| Air India – Working Hours | Everyday 24×7 |
| Air India Hubs | Indira Gandhi International Airport (Delhi Airport) |
| Air India Headquarters | Gurugram |
| Head Office | Air India Head Office |
| Ticket Office | Air India Ticket Office |
| Air India Official Website | Official Website |
| Air India Flight Booking | Book Now |
| Air India Flight Status | Check Status |
| Air India Check in | Check in |
| Air India Facebook Support | |
| Air India Twitter Support | |
| Air India Instagram Support | |
| Air India YouTube Support | YOUTUBE |
These contact details ensure that passengers can get timely assistance for reservations, inquiries, and other travel-related needs.
Air India Nairobi Office Map Location
Air India Nairobi Airport Address
In addition to the city office, Air India maintains a significant presence at major airports, including those in Nairobi. The airport office details are as follows:
Nairobi Airport Address: Jomo Kenyatta International Airport, Embakasi, Nairobi, Kenya.
Nairobi Airport Phone Number: +254 20 822111
Air India Nairobi Airport Map Location
Air India Baggage Information
Baggage Telephone Number: 1800 452 308
Baggage lost or damaged Support Email: baggageservices@dnata.com
Baggage Lost and Found: Click Here
Baggage Inquiries: Click Here
Air India Nairobi Office Customer Care Section handles the following inquiries
The Customer Care Section at the Air India Nairobi Office is equipped to address a variety of inquiries. Here is a table outlining the main categories of inquiries handled by the customer care team:
| Inquiry Type | Description |
| Flight Reservations | Assistance with booking, modifying, or canceling flight reservations |
| Ticketing and Payments | Inquiries related to ticket prices, payment methods, and billing concerns |
| Flight Schedules | Information on flight timings, delays, and changes to the regular schedule |
| Baggage Policies | Guidance on baggage allowances, restrictions, and reporting lost or damaged baggage |
| Check-In Assistance | Help with the online check-in process, seat selection, and boarding passes |
| Travel Documentation | Clarifications on passport requirements, visa information, and other travel documents |
| Flight Status Updates | Real-time updates on flight statuses, including delays, cancellations, or diversions |
Air India Provides a Wide Range of Plane / Aircraft Types
| Air India Fleet |
| Aircraft | In Service | Orders |
|---|---|---|
| Airbus A319-100 | 10 | – |
| Airbus A320-200 | 9 | – |
| Airbus A320neo | 40 | 70 |
| Airbus A321-200 | 13 | – |
| Airbus A321neo | 4 | 140 |
| Airbus A350-900 | 6 | 14 |
| Airbus A350-1000 | – | 20 |
| Boeing 777-200LR | 8 | – |
| Boeing 777-300ER | 19 | – |
| Boeing 777-9 | – | 10 |
| Boeing 787-8 | 27 | – |
| Boeing 787-9 | – | 20 |
| Total | 136 | 274 |
Conclusion
The Air India Nairobi Office in Kenya serves as a vital hub for passengers, offering a range of services and support for a seamless air travel experience. Whether passengers need assistance, information, or reservations, the Nairobi Office is committed to delivering Air India’s promise of excellence in air travel. As part of the global Air India network, the Nairobi Office contributes to the airline’s reputation for top-notch customer service.
FAQs on Air India Nairobi Office
Where is the Air India Nairobi Office located?
The Air India Nairobi Office is located at Shop No 1, First Floor Stellato Mall, 35 Muthithi Road Westland, Nairobi Kenya.
How can I contact the Air India Nairobi Office for reservations?
You can contact the Nairobi Office through phone or email. The contact details are available on the official website.
Is there an Air India office at Nairobi airports?
Yes, Air India has a presence at Nairobi airports, providing services to passengers arriving and departing from these hubs.
Is there an Air India office at Nairobi airports?
Yes, Air India has a presence at Nairobi airports, providing services to passengers arriving and departing from these hubs.
What are the baggage policies for Air India flights?
Information on baggage allowances, restrictions, and guidelines can be found on the official website or by contacting the Nairobi Office.
Are there special assistance services available at the Air India Nairobi Airport office?
Yes, the Air India Nairobi Airport office provides assistance for passengers with special needs. Contact the office for more information.
Can I make changes to my booking through the Nairobi Office?
Yes, the Nairobi Office handles reservation changes and other booking-related inquiries.
What types of aircraft does Air India operate?
Air India operates a diverse fleet, including Boeing Airbus A319-100, Airbus A320-200, and Boeing 787-9.
How do I inquire about loyalty programs offered by Air India?
For information on loyalty programs, you can reach out to the Nairobi Office via phone or email.
What is the procedure for obtaining a refund for my Air India ticket?
Refund inquiries can be addressed by contacting the Nairobi Office through phone or email.
Are there travel policies I need to be aware of when flying with Air India?
Yes, the Nairobi Office can provide information on Air India’s travel policies, including booking, cancellations, and other relevant guidelines.
Air India Office Other Locations
- Air India Ajman Office
- Air India Jammu Office
- Air India Chandigarh Office
- Air India Gaya Office
- Air India Kozhikode Office
- Air India Fujairah Office
- Air India Ras Al Khaimah Office
- Air India Salalah Office
- Air India Dibrugarh Office
- Air India Osaka Office
- Air India Pune Office
- Air India Agartala Office
- Air India Anand Office
- Air India Udaipur Office
- Air India Jakarta Office
- Air India Dharamshala Office
- Air India Srinagar Office
- Air India Birmingham Office
- Air India Cairo Office
- Air India Kabul Office
- Air India Toronto Office