AirAsia Medan Office

Kualanamu International Airport, JVJG+F2P, Jl. Bandara Kuala Namu, Ps. Enam Kuala Namu, Kec. Beringin, Kabupaten Deli Serdang, Sumatera Utara 20553, Indonesia

21

support.id@airasia.com

24x7

+62 61 88880300

https://www.airasia.com/en/gb


AirAsia is a well-known low-cost airline based in Malaysia that offers affordable flights to destinations all over Asia. The company also has a number of offices located in different cities around the world, including one in Medan, Indonesia. One of the main services offered at the AirAsia Medan office is the ability to book and purchase tickets for flights. Customers can choose from a variety of destinations, including popular tourist spots. The office also provides information on flight schedules, as well as any promotions or discounts that may be available.

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The AirAsia Medan office is a convenient and efficient one-stop shop for all your travel needs. Whether you’re planning a vacation or a business trip, the office has everything you need to make your journey as smooth and stress-free as possible.

AirAsia Medan Office Address

AirAsia is a popular low-cost airline based in Malaysia that has been serving travelers all over the world since 2001. The company has a strong presence in Southeast Asia, but it also operates flights to other parts of Asia, as well as to Australia and the Middle East. One of the cities where AirAsia has an office is Medan, Indonesia. Here, we will provide information about the AirAsia Medan office, including its address and contact details.

The AirAsia Medan office is located at Kualanamu International Airport, JVJG+F2P, Jl. Bandara Kuala Namu, Ps. Enam Kuala Namu, Kec. Beringin, Kabupaten Deli Serdang, Sumatera Utara 20553, Indonesia. The office is open from Monday to Sunday from 8:00am to 8:00pm local time. The office is closed on national holidays.

At the AirAsia office, customers can take care of a variety of tasks, including booking and canceling flights, changing flight itineraries, and purchasing additional services such as baggage and seat upgrades. The office also provides assistance with any issues that may arise during travel, such as flight delays or cancellations.

AirAsia Medan Office Phone Number

In this article, we will provide information about the AirAsia Medan office phone number and how it can be used to assist customers.

The AirAsia Medan office phone number is +62 61 88880300. This number can be used to contact the office during its open hours, which are from Monday to Sunday from 8:00am to 8:00pm local time. Customers can use the phone number to book and cancel flights, change flight itineraries, purchase additional services such as baggage and seat upgrades, and get assistance with any issues that may arise during travel, such as flight delays or cancellations. The customer service team is available to help customers with their inquiries and provide them with any information they may need.

The AirAsia Medan office’s phone number is a convenient way for customers to get in touch with the company and get the assistance they need. With its friendly staff, customers can expect to receive prompt and efficient service. The AirAsia Office phone number is an important resource for customers living in the city of Medan or nearby areas, allowing them to make bookings, change flight itineraries and resolve any issues they may have.

AirAsia Medan Office Email

Here, we will provide information about the AirAsia Medan office email address and how it can be used to assist customers.

The email address for the AirAsia Medan office is support.id@airasia.com. This email address can be used to contact the office during its open hours, which are from Monday to Sunday from 8:00am to 8:00 pm local time. Customers can use the email address to baggage, seat upgrades, and get assistance with any issues that may arise during travel, such as flight delays or cancellations. In addition to emailing the office, customers can also contact AirAsia’s customer service team through Social Media such as Facebook and Twitter (@AirAsiaSupport). In addition, the company also has a website (www.airasia.com) where customers can book flights, check flight status, and manage their bookings.

The AirAsia Medan office’s email address is a convenient way to get the assistance they need. The office’s email address is an important resource for customers living in the city of Medan or nearby areas, to resolve any issues they may have. It is also a great way for customers who are unable to visit the office in person to contact the company and get help.

How to Contact AirAsia Medan Office?

In this article, we will provide information on how to contact the AirAsia office and the different options available to customers.

AirAsia Medan Office AddressKualanamu International Airport, JVJG+F2P, Jl. Bandara Kuala Namu, Ps. Enam Kuala Namu, Kec. Beringin, Kabupaten Deli Serdang, Sumatera Utara 20553, Indonesia
AirAsia Medan Office Phone Number+1-800-491-0297 or +62 61 88880300
AirAsia Medan Office Emailsupport.id@airasia.com
Working Hours of AirAsia OfficeMonday to Friday, 9:00 AM – 5:00 PM
Saturday from 9:00 AM – 1:00 PM
Airport Name of AirAsia MedanKualanamu International Airport
AirAsia HeadquartersSepang, Selangor, Malaysia
AirAsia CEOTony Fernandes
AirAsia Flight BookingBook Now
AirAsia Manage Bookinghttps://www.airasia.com/member/search?culture=en-GB
AirAsia Check Inhttps://www.airasia.com/check-in/en/gb
AirAsia Websitehttps://www.airasia.com/en/gb
AirAsia Facebook SupportClick Here
AirAsia Instagram SupportClick Here

The AirAsia Medan office is located at Kualanamu International Airport, JVJG+F2P, Jl. Bandara Kuala Namu, Ps. Enam Kuala Namu, Kec. Beringin, Kabupaten Deli Serdang, Sumatera Utara 20553, Indonesia. Customers can visit the office in person to book and cancel flights and get assistance with any issues that may arise during travel, such as flight delays or baggage.

Customers who are unable to visit the office in person can also contact AirAsia’s customer service team through the following ways:

  • Phone: +62 61 88880300
  • Email: support.id@airasia.com
  • Social Media: Facebook and Twitter (@AirAsiaSupport)

The customer service team is available to help customers with their inquiries and provide them with any information they may need.

AirAsia Medan office offers a variety of options for customers to get in touch and get the assistance they need. Whether it’s by visiting the office in person, calling, emailing or using the company’s website, customers can expect to receive prompt and efficient service from the friendly staff at the office. 

Queries Handled by AirAsia Medan Office?

The AirAsia Medan office is a customer service center that handles a wide range of queries related to the airline’s services. Here are some of the main queries handled by the AirAsia office:

Flight Ticket BookingOk to BoardFlight Ticket Cancellation
Airport LoungesVisa ServicesBaggage Allowance, Online Check-in
Airport TransfersMeet and GreetDuty-Free Allowance
Immigration ServicesBusiness ClassIn-Flight Meals
Missing LuggageAirport LoungesFlight/Visa Info
MilesEconomy ClassDelayed Flights
Airport FacilitiesIn-Flight EntertainmentAirport Wifi
Valet ParkingVisa on ArrivalFlight Wifi
  • Booking and Cancellation of Flights: The AirAsia Medan office can assist customers with booking and canceling flights. Customers can visit the office in person, call, or email to make or cancel their bookings. They can also use the company’s website (www.airasia.com) to book or cancel flights online.
  • Flight Itinerary Changes: If a customer needs to change their flight itinerary, the AirAsia Medan office can assist them in doing so. Customers can visit the office in person, call, or email to request a change in their itinerary. 
  • Additional Services: The AirAsia Medan office also handles the purchase of additional services such as baggage and seat upgrades. They can also purchase additional services on the company’s website.
  • Assistance with Issues: The AirAsia Medan office also provides assistance with issues that may arise during travel such as flight delays or cancellations. 
  • Refunds and Complaints: The AirAsia Medan office also handles refunds and complaints from customers. Customers can visit the office in person, call, or email to request a refund or to make a complaint. 
  • Group Bookings: The AirAsia Medan office can also assist with group bookings for customers.

In summary, the AirAsia office handles a wide range of queries related to the airline’s services, including booking and cancellation of flights, flight itinerary changes, assistance with issues, refunds and complaints, and group bookings. Customers can visit the office in person, call, email or use the company’s website to get assistance with their queries.

Why Must You Choose AirAsia Medan Office?

There are several reasons why customers should choose the AirAsia Medan office for their travel needs.

  1. Convenience: The AirAsia Medan office is located in the city center, making it easily accessible for customers. The office is open from Monday to Sunday, allowing customers to visit the office at their convenience.
  2. Wide Range of Services: The AirAsia Medan office offers a wide range of services to customers, including booking and cancellation of flights, flight itinerary changes, assistance with issues, refunds and complaints, and group bookings. Customers can visit the office in person, call, email or use the company’s website to get assistance with their queries.
  3. Professional and Friendly Staff: The staff at the AirAsia Medan office are professional and friendly, providing excellent customer service. They are well-trained and knowledgeable about the company’s services, making it easy for customers to get the assistance they need.
  4. Competitive Pricing: AirAsia is known for its low-cost airfare, which makes it a popular choice among budget-conscious travelers. Customers can book flights at competitive prices, making it an affordable option for traveling to various destinations.
  5. Reliability: AirAsia is one of the most reliable airlines in the world, known for its on-time performance and safety record. Customers can trust that their flights will be on time and that their safety will be a top priority.

In conclusion, the AirAsia Medan office is a great choice for customers looking for a convenient, reliable and affordable option for their travel needs. The office offers a wide range of services, professional and friendly staff, and competitive pricing. It’s a one-stop-shop for all your travel needs.

How Can I Make a AirAsia Medan Office Complaint?

If you have had a negative experience with the AirAsia Medan Office and wish to make a complaint, there are several ways to do so.

  1. In-Person: You can visit the AirAsia Medan office in person and speak to a customer service representative. You can also visit their website and find the location of the nearest office.
  2. Phone: You can call the AirAsia Medan office phone number at +62 61 88880300. 
  3. Email: You can email the AirAsia Medan office at Medan@airasia.com. You should include your booking reference number, flight details, and a detailed description of your complaint in the email.
  4. Online: You can also make a complaint through the company’s website (www.airasia.com) by going to the contact page, and selecting “complaints” as the subject of your inquiry.

When making a complaint, it is important to provide as much information as possible, including your booking reference number, flight details, and a detailed description of your complaint. This will help AirAsia to quickly and efficiently resolve your issue.

It is also worth noting that AirAsia has a dedicated customer service team that will investigate your complaint and do their best to resolve it as soon as possible. If you are not satisfied with the response or resolution provided by the AirAsia Medan office, you can escalate your complaint to the company’s customer service team at airasia.com/ask.

In conclusion, if you are not satisfied with the service provided by AirAsia, you can make a complaint through several ways such as visiting the office in person, calling the office, emailing the office, or making a complaint online through the company’s website. It is important to provide as much information as possible in order to help the company to quickly and efficiently resolve the issue.

AirAsia Airports in Medan

Medan is a popular destination for both business and leisure travelers and AirAsia operates flights to and from several airports in the city, making it convenient for travelers to choose the airport that is closest to their destination.

Kualanamu International Airport is the main airport serving Medan and its surrounding areas. AirAsia operates flights to and from this airport, connecting Medan to several destinations within Indonesia, as well as to other parts of Asia.

Kualanamu International Airport has modern facilities and services, including duty-free shops, restaurants, and comfortable waiting areas. They also offer convenient transportation options, including taxis and buses, to help travelers reach their destination.

Types of Planes / Aircraft in AirAsia

AirAsia is a low-cost airline that operates a fleet of modern and fuel-efficient aircraft. The AirAsia fleet is made up of several types of planes, each with their own unique features and capabilities.

  1. Airbus A320: This is the most common type of aircraft in the AirAsia fleet. The A320 is a single-aisle aircraft that can carry up to 180 passengers. It is known for its fuel efficiency and low operating costs, making it an ideal aircraft for short-haul flights.
  2. Airbus A321neo: This is a newer version of the A320, with more advanced technology and more fuel-efficient engines. The A321neo can carry up to 230 passengers and is used on longer-haul flights.
  3. Airbus A320neo: A320neo is another version of A320, it has a new engine option, which offers more fuel efficiency and lower emissions. It can carry up to 180 passengers.
  4. Airbus A321XLR: The A321XLR is a new aircraft model from Airbus, which AirAsia will start to operate in the future. It is a long-range version of the A321neo and can fly even further distances with additional range, while reducing fuel consumption and emissions.
  5. ATR 72-600: AirAsia also operates a small number of ATR 72-600, a twin-engine turboprop aircraft, which are used for short-haul flights to destinations with shorter runways and less developed airports.

All of the aircraft in the AirAsia fleet are equipped with comfortable seating and in-flight entertainment systems, as well as other amenities such as Wi-Fi and power outlets. The airline also offers a range of fare options, including basic, premium, and business class, to suit the different needs and preferences of its passengers.

In conclusion, AirAsia operates a fleet of modern and fuel-efficient aircraft including Airbus A320, A321neo, A320neo, A321XLR and ATR 72-600. Each aircraft has its own unique features and capabilities, catering to different types of flights and routes. The airline provides comfortable seating, in-flight entertainment, Wi-Fi and power outlets, ensuring a pleasant journey for all its passengers.

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FAQs Related to AirAsia Medan Office

The address of AirAsia’s Medan office is Kualanamu International Airport, JVJG+F2P, Jl. Bandara Kuala Namu, Ps. Enam Kuala Namu, Kec. Beringin, Kabupaten Deli Serdang, Sumatera Utara 20553, Indonesia.

The office hours of AirAsia’s Medan office are usually from Monday to Friday, 9:00 AM – 5:00 PM and on Saturday from 9:00 AM – 1:00 PM.

You can contact AirAsia’s Medan office by phone at +62 61 88880300 or by email at support.id@airasia.com

Yes, you can make a reservation at AirAsia’s Medan office or you can also make a reservation through AirAsia’s website or mobile app.

Yes, you can purchase an AirAsia flight ticket at the Medan office or you can also purchase a ticket through AirAsia’s website or mobile app.

Yes, you can change or cancel your flight booking at the Medan office, but it’s recommended to do it through the AirAsia website or mobile app to avoid any additional fees.

No, check-in for AirAsia flights can only be done online through the website or mobile app or at the airport on the day of the flight.

Yes, you can check your flight status at the Medan office, or you can also check it through AirAsia’s website or mobile app.

AirAsia’s Medan office offers various services such as flight reservations, flight ticket purchases, flight changes, flight cancellations, flight status inquiries, and other related services.

To contact AirAsia Medan Office, you can call +62 61 88880300 or email at support.id@airasia.com

AirAsia’s customer service is available during office hours which is usually from Monday to Friday, 9:00 AM – 5:00 PM and on Saturday from 9:00 AM – 1:00 PM.

AirAsia’s headquarters are located in Malaysia, specifically in Sepang, Selangor.

AirAsia is considered as one of the top low-cost airlines in the world, known for its affordable fares, efficient service, and modern fleet of aircraft.

AirAsia’s call center is located in Malaysia with various offices across the globe.

AirAsia Medan Office is known to be reliable and efficient in providing customer service to passengers and handling various types of queries related to flight reservations, ticket purchases, and flight changes.

AirAsia is known for its good customer service, and the Medan office is no exception, providing efficient and professional assistance to passengers.

AirAsia CEO is Tony Fernandes

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