Azerbaijan Airlines Russia Office



Note: This not airlines official number +1-800-491-0297. It may connect you with travel agency.

(+7812) 387-10-36

177, Moskovsky ave, Saint-Petersburg, Russia


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Azerbaijan Airlines or AZAL, the national airline of Azerbaijan, is the largest carrier in the country. The airline is located in Baku, right next to the Heydar Aliyev International Airport. AZAL offers flights to various destinations in Asia, the CIS, Europe, and the USA. Fly from Baku to Russia with the airline’s twice-daily flights. Additionally, Azerbaijan Airlines Russia Office Address can provide you with helpful information on new reservations, old bookings, seat assignments, special meals, baggage lost and found, and more. 

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If you’re looking to reach out to Azerbaijan in UAE, we’ve got you covered with their contact details in this article. Get in touch with them today for any assistance or guidance you may need. 

Azerbaijan Airlines Russia Office Contact Information

For quick assistance with flight-related inquiries such as booking, cancellations, refunds, baggage allowances, check-in details, and group discounts, reach out to Azerbaijan Airlines’ expert aviation staff. 

In addition, you’ll receive comprehensive information about the airline’s products and services. Discover the Azerbaijan Airlines Russia office Phone Numbers/Contact Information below for your convenience.

Azerbaijan Airlines Russia Office Address177, Moskovsky ave, Saint-Petersburg, Russia
Azerbaijan Airlines Russia Office Working Hours24 hours
Azerbaijan Airlines Russia Airport Office Phone Number +7 495 578-65-65
Azerbaijan Airlines Russia Office Phone Number+1-800-491-0297 or (+7812) 387-10-36
Azerbaijan Airlines Headquarters Phone Number+7 383 2169-442
Azerbaijan Airlines Official Website
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Services Offered at the Azerbaijan Airlines Russia Office

The Azerbaijan Airlines ticketing office in Russia provides a range of helpful services and guidance to travelers. 

Be it assistance with flight bookings, cancellations, refunds, promotional offers, or any other service, the staff is there to help with any important concerns you may have. Check out some of their services.

Check-in via Azerbaijan Airlines Russia Office

Azerbaijan Airlines offers two convenient ways for passengers to check in: online via their website or in person at the airport check-in counters. 

Online check-in opens 24 hours before departure and closes 120 minutes or 60 minutes prior to departure time, respectively. 

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Remember to check in and drop off your baggage at the airport counters at least 60 minutes prior to your flight’s departure.


  • Visiting the Office: To purchase tickets, the Russia ticket office and visit during their operating hours.
  • Share your booking details: To collect your tickets, just show your booking information to the ticket office agent when you arrive. For a smooth travel experience, kindly include your name, flight number, and departure date.
  • Request check-in: To complete your flight check-in, simply notify the agent of your intention. The office staff will be ready to assist you with the check-in process and provide your boarding pass for your flight.
  • Baggage Drop-off: The agents will assist you in dropping off your baggage for check-in.
  • Security Check: After obtaining your boarding pass and dropping off your luggage, head to the security checkpoint and prepare to board your flight.

Flight Bookings via Azerbaijan Airlines Russia Ticketing Office

Require assistance with Azerbaijan Airlines flight booking or changes to your reservation? Get in touch with Azerbaijan Airlines Office in Russia now. If you need further help, reach out to the airline via their contact details provided in the above table.

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Steps to book a flight with Azerbaijan Airlines Ticketing Office Russia:-

  • Plan ahead and book your flight tickets in advance.
  • Next, visit the airline’s official website and input your personal information to proceed with your booking.
  • Select Your Destinations.
  • Select your preferred seat for your upcoming journey.
  • Select or Reject Additional Services.
  • Booking Pet Tickets and Special Accommodations.
  • Opt for or reject insurance coverage.
  • Secure your travel plans by booking your ticket now.
  • Verify Your Receipt.

Flight Change via Azerbaijan Airlines Russia Office

In case of internal circumstances, if Azerbaijan Airlines cancels your flight or fails to operate within the flight schedule on your ticket, you have certain options. 

These include getting a seat as per your confirmed booking, stopping at the agreed stop/destination, or not missing a connecting flight on the same booking.

  • Enjoy the convenience of hopping on the next available flight within your service class without any extra charges.
  • Explore alternative routes and carriers for your trip without any extra charges.
  • Explore alternative transportation options for your next trip and discover new ways to reach your destination beyond traditional taxis.
  • Get a complete reimbursement.

Steps to change flight at Russia Office:-

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  • Begin your flight booking process by visiting the airline’s official website or a reliable flight booking platform. 
  • To access the platform, simply log in using your unique credentials. 
  • To change your flight schedule, simply navigate to the “My Account” section and select the flight reservation you wish to modify.
  • Find the “Reschedule Request” feature. Airline companies provide the option to reschedule your flight ticket, either fully or partially, for added flexibility. Kindly choose your preferred choice.
  • Please submit your revised request.
  • You’ll get notified when your rescheduling is confirmed.

Flight Upgrade Via Azerbaijan Airlines Office

Upgrade your class by purchasing the “Class Upgrade” service at the airport check-in desks. Upgrade your travel experience with the “Class Upgrade” service. 

In addition to enjoying luxurious seats in Business Class, you’ll also gain exclusive access to the AZAL Lounge at Heydar Aliyev International Airport.

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Steps for flight upgradation:-

  • Achieve Elite Status with Airlines. Airline companies prioritize customer loyalty. 
  • Maximize Your Rewards: Redeem Your Miles and Points. 
  • Offer to give up your seat on overbooked flights as a volunteer. 
  • Maximize your travel rewards by using a credit card that is affiliated with your preferred airline.
  • Upgrade your travel experience with a last-minute purchase. 
  • Join the Throngs.
  • Travel in Style with a Well-Connected Companion.
  • Solo Travel: Explore the World on Your Own.
  • Looking good and being kind go hand in hand.
  • Achieve Success with a Guarantee.

Flight Cancellation Via Azerbaijan Airlines Russia Airport Office

Azerbaijan Airlines has a cancellation policy that includes mandatory refunds in certain circumstances. This is applicable to all ticket categories. 

  • In case of flight cancellation by Azerbaijan Airlines.
  • In case your flight gets rescheduled or delayed significantly, and it no longer meets your requirements.
  • In the event that Azerbaijan Airlines cancels your scheduled landing at any point of your journey, including departure, destination, or stopover, here’s what you need to know. 
  • In the event that Azerbaijan Airlines fails to provide the class of service or seat that you reserved, you may be entitled to compensation. 
  • In the event that Azerbaijan Airlines is unable to offer you a connecting flight for which you have a confirmed booking. 
  • In the event that Azerbaijan Airlines denies you boarding a flight, you will be reimbursed for any unused portion of your journey. 

How to Contact Azerbaijan Airlines Russia Office?

To get in touch with Azerbaijan Airlines Russia Office for your travel needs, there are multiple ways to do so. Explore all of them in the following mentioned points.

  • Phone Call- Contacting Azerbaijan Airlines in Russia is easy and quick. Simply dial the Azerbaijan Airlines Russia Office number at (+7812) 387-10-36. Their customer service team is available 24/7 to assist with any flight-related questions or concerns. Contact them by phone for prompt and reliable travel guidance and support.
  • Visiting the office– For face-to-face assistance with Azerbaijan Airlines in Russia, head to their local office. Their friendly office staff is always available to assist you with any questions or concerns you may have. To ensure a hassle-free trip, it is recommended to contact the establishment beforehand or verify their operating hours.
  • By Mail– To get in touch with the Russia office of the airline, you can also drop an email at You can expect a prompt response to your message. To ensure a prompt response, kindly provide your name, contact details, and a brief summary of your concern in your email.

What Additional Services does the Azerbaijan Airlines Russia Office offer?

Azerbaijan Airlines offers additional services like pet transportation and Lounge access, in addition to their standard services. For assistance and information on Azerbaijan Airlines’ services, visit their Russia office.

  • Pet Travel– Two pets, such as cats, dogs, or fancy birds, ( max of 8 kg) can be brought in a single cage on the airline. The policy applies to pets in the cabin. The container size limit is 115 cm (55x20x40) for all three dimensions combined.
  • Unaccompanied minor travel– Unaccompanied minors refer to children travelling alone without an adult. Unaccompanied minors must be accompanied by parents, guardians, or trustees and arrive at the airport 2 hours before departure (3 hours in some airports).
  • Special assistance– Azerbaijan Airlines accommodate service animals that are trained to provide assistance to passengers with disabilities. These animals are allowed to travel in the cabin ensuring that passengers can enjoy a comfortable flight experience. 
  • Baggage services and inquiries– Azerbaijan Airlines permits its passengers to bring one carry-on bag, which must comply with the airline’s weight and size limitations. Carry-On Baggage Limit: 8 kg (17 lbs)Carry-on baggage dimensions should not exceed 115 cm (45 in) in total linear size, which includes the length, width, and height.
  • Group booking-Azerbaijan Airlines offers exclusive group discounts for economy class passengers who are 2 years or older and travelling in groups of at least 10 people on the same Azerbaijan Airlines flight.
  • Special request– Azerbaijan Airlines is committed to providing exceptional customer service and assistance to passengers with special needs or requests. The Azerbaijan Airlines Call Center staff is highly trained and knowledgeable about all the services the airline offer. 
  • Lost and Found– In case your luggage is missing upon arrival at the airport, reach out to the Lost and Found Desk and complete the necessary form. Submit your lost baggage claim electronically by filling out the contact form on the airline’s website.
  • Hotel booking- Discover the convenience of booking your flights online with AZAL – Azerbaijan Airlines. Visit the official website to easily book your next flight and enjoy deals on flights to over 40 destinations across Europe, Asia, and the United States.
  • Coverage against personal liabilities- Protect yourself from personal liabilities with the airline’s coverage. Get comprehensive hospitalization coverage for accidents, illnesses, and even COVID-19 treatment. Get comprehensive medical coverage for unexpected sicknesses and accidents, including COVID-19 treatment, while travelling to Azerbaijan. Stay protected and worry-free with the airline’s travel insurance plan.

Promotions, Offers, and Loyalty Programs 

AZAL Miles is a membership loyalty program offered by Azerbaijan Airlines to its frequent flyers. This program provides exciting benefits to its members. Joining this program enables you to accumulate points for each reservation made. 

You have the option to redeem these points for your upcoming travels. This program offers a range of membership categories to choose from, including Classic, Silver, Gold, and Platinum. Each category comes with its own set of benefits and perks, allowing members to select the one that best suits their needs and preferences. 

For comprehensive details on booking flight tickets, cancelling flights, reporting lost or stolen baggage, and making group bookings, simply reach out to Azerbaijan Airline’s customer service representatives by dialling their Russia airport phone numbers.


Azerbaijan Airlines serves as the national airline of the Republic of Azerbaijan. Established in 1992, this company now offers flights to over 50 destinations both domestically and internationally. Book your flight, car rental, or hotel easily through the official website of AZAL or Azerbaijan Airlines. 

You can conveniently pay for your flight using most major credit cards accepted by the airline. Save time and hassle by checking in online before your flight’s scheduled departure. 

Get real-time updates on your flight status and schedule by visiting the official website or contacting the Azerbaijan Airlines Russia Baggage office. Stay informed and up-to-date with ease.

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Frequently Asked Questions on Azerbaijan Airlines Russia Office

The  Azerbaijan Airlines Russia office is located 177, Moskovsky ave, Saint-Petersburg, Russia.

The Azerbaijan Airlines Russia Office offers a range of services including flight bookings, cancellations, changes, baggage inquiries, and customer support for passengers.

The Azerbaijan Airlines Russia Office can be contacted via their phone numbers, via email, or in person at their Office address.

You can book tickets, cancel and get offers/discounts on all flights operated by Azerbaijan Airlines through their Russia Office.

Yes, you can check in with Azerbaijan Airlines Russia Airport Office.

Yes, you can make a complaint to Azerbaijan Airlines Office in Russia by following a few simple steps. Contact the customer support team via phone, email, or social media. 

Azerbaijan Airlines operates Airbus and Boeing planes in its fleet.

Yes, you can change flights with Azerbaijan Airlines Office in Russia.

Azerbaijan Airlines Russia Office timings are 24 hours.

Azerbaijan Airlines’ headquarters is located in Baku, Azerbaijan

Azerbaijan Airlines is a reliable airline with good ratings.

The Azerbaijan Airlines office in Russia provides excellent support and advice to passengers travelling with the airline.

Jahangir Asgarov is the head of Azerbaijan Airlines at present.

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