Cebu Pacific Cebu Office

Cebu Pacific, also referred to as Cebu Pacific Air Inc. is a prominent low-cost airline in the Philippines. Cebu Pacific, established in 1988, is headquartered at Mactan Cebu International Airport in the Philippines. The airline is renowned for offering cost-effective and convenient scheduled flights to various domestic and international destinations. To obtain the contact details for the Cebu Pacific Cebu Office, whether you are currently in Cebu or planning to travel there by air, please refer to the following information. This comprehensive article aims to assist and guide you in your search. Continue reading to acquire more information on Cebu Pacific Ticketing Office Cebu.

What Are the Contact details of the Cebu Pacific Office in Cebu, Philippines?

Cebu Pacific Airlines is renowned for its exceptional customer service. The airline boasts a team of highly skilled and dedicated aviation agents. The airline’s Cebu office’s staff members are highly knowledgeable, experienced, and well-trained. They possess the necessary tools and resources to effectively address your questions and concerns. To find the contact details of the airline’s office in Cebu such as Cebu Pacific Cebu Office Address and Cebu Pacific Cebu Office Phone Number etc., please refer to the information provided below:

Cebu Pacific Cebu Office Address	SM Seaside City, South Coastal Road Corner Mambaling Ext. South Road Properties, Cebu City, 6000 Cebu, Philippines
Cebu Pacific Cebu Office Phone Number	+1-800-491-0297 or +(032) 253-1925
Cebu Pacific Cebu Office Hours	Monday to Friday and between 8 am to 12 pm and 1 pm to 5 pm
Cebu Pacific Official Website	https://www.cebupacificair.com/en-PH/
Cebu Pacific Manage Booking	https://book.cebupacificair.com/manage/retrieve
Cebu Pacific Help Center	https://help.cebupacificair.com/
Cebu Pacific Flight Status	https://www.cebupacificair.com/en-PH/flight-status
Cebu Pacific Online Check-in	https://book.cebupacificair.com/checkin/retrieve

What is the Nearest Airport from the Cebu Pacific office in Cebu, Philippines?

Mactan–Cebu International Airport serves as the nearest airport to the Cebu Pacific Office located in Cebu. The distance between the location and the city is approximately 6 miles. Mactan–Cebu International Airport is the primary airport catering to Cebu City and the wider Cebu Region in the Philippines. 

Name of the Airport	Distance Approx.
Mactan–Cebu International Airport	6 miles

What are the Services offered by the Cebu Pacific Office in Cebu?

Prior to boarding your Cebu Pacific aircraft, it is essential to familiarise yourself with the various services offered onboard. The Cebu Pacific Cebu Baggage Office offers reliable assistance and support for various services related to Cebu Pacific flights, including booking, changing, cancelling, and more. This post provides information about the wide range of services provided by the Cebu Pacific Cebu Office.

Cebu Pacific Flight Booking

1. To ensure a smooth flight booking process, it is important to provide the airlines with the following details: your preferred destination, trip dates, and the names of all passengers. This information will help facilitate the booking process and ensure a seamless experience. 
2. Providing this information will facilitate the smooth processing of your flight reservation. To proceed, kindly click on the “Search Flights” button. It is recommended that travellers verify their travel arrangements at least 72 hours prior to departure. 

Cebu Pacific Flight Cancellation

If you have made a reservation on Cebu Pacific and would like to cancel it, there are some important details you should be aware of. Please find below the key points of the Cebu Pacific Cancellation Policy.

1. Standard ticket holders are allowed to make changes or cancel their flight up to four hours before the scheduled departure time.
2. Flights departing from or arriving in New York that are scheduled to depart more than 7 days in the future have the possibility of being cancelled within a 24-hour period without any additional charges.
3. The reimbursement for the cancelled Cebu Pacific flight will be credited to the original method of payment.
4. Cebu Pacific does not impose a cancellation fee in the unfortunate event of a passenger’s death.

Cebu Pacific Name Correction

1. If you choose to modify your name within 24 hours of making your flight reservation, you will not be subject to any fees for the name change. 
2. A fee is charged for name changes made within 24 hours of booking a travel ticket.
3. The name-change fees of Cebu Pacific vary in terms of the amount charged. Flight prices are influenced by various factors including the specific flight route, destination, fare type, and additional parameters.
4. Travellers who have made their ticket reservations through a reputable organization or travel agent can depend on them for reliable assistance and support. Cebu Pacific has limited capacity to offer assistance in such situations.

Cebu Pacific Flight Upgrade

Cebu Pacific does allow Seat upgrades, all you have to do is:

1. To access your MyCebuPacific account, please proceed to the login page.
2. To add or upgrade baggage for a specific booking, please navigate to the “Bookings and Boarding Pass” section. Locate the desired booking and click on “Manage” to proceed with the baggage addition or upgrade.
3. To add or upgrade bags for your booking, navigate to the “Customise Your Trip” section in the “My Booking” interface. Look for the option labelled “Add or Upgrade Bags” Click on it and voila.

Cebu Pacific CHECK-IN

Passengers flying with Cebu Pacific (5J) have several options available for check-in.

Online Check-in

Passengers flying with Cebu Pacific (5J) have the option to check-in online. This service is available from 72 hours prior to the scheduled departure time until 2 hours before for domestic flights and 4 hours before for international flights. By checking in online, passengers can obtain a printable boarding pass. This option is applicable if:

1. An electronic ticket is available for your convenience. 
2. In order to retrieve and view your reservation, there are several methods available to you. These include utilizing your confirmation code, e-ticket number, or frequent flyer account.

Mobile Check-in

Passengers flying with Cebu Pacific (5J) can conveniently check-in using their mobile devices. This service is available from 72 hours prior to the scheduled departure time until 2 hours before for domestic flights and 4 hours before for international flights. By checking in through the mobile app, passengers will receive a mobile boarding pass directly on their mobile device. This option is applicable if:

1. You possess an electronic ticket for Cebu Pacific (5J).
2. To access your reservation, you can use your confirmation code, e-ticket number, or frequent flyer account.

Kiosk Check-in

Passengers flying with Cebu Pacific can conveniently check in at the airport self-service kiosk. The check-in process can typically be completed within a time frame ranging from 60 minutes to 4 hours before the scheduled departure time. The specific duration may vary based on factors such as the departure city and destination. By using the kiosk, passengers will receive a printed boarding pass for their flight.

Agent Xpress Check-in

Cebu Pacific’s Agent Xpress check-in is a distinctive airport service offered by the airline. Roaming agents stationed in the check-in area of the terminal are available to provide comprehensive assistance with all check-in services. Passengers are strongly recommended to finalize the check-in procedure within a designated timeframe of 45 minutes to 4 hours before their scheduled departure time.

Ticket counter check-in

Passengers flying with Cebu Pacific can conveniently check in at the airport ticket counter. The check-in window typically opens between 45 minutes to 4 hours before the scheduled departure time, varying based on the departure city and destination. Upon check-in, passengers will receive a printed boarding pass for their flight.

NOTE: You do not fit the following descriptions of a passenger, in this case, if:

1. Expectant mother
2. Unaccompanied minor
3. Travelling with an infant
4. Travelling with a group of 10 or more with 1 booking confirmation code
5. Require special assistance due to reduced mobility
6. Booked on non-direct SOS flights

Cebu Pacific Add Baggage

Cebu Pacific permits each passenger to bring one carry-on bag without any additional charges.

The size and weight of carry-on luggage must adhere to specific restrictions:

• The maximum allowed dimensions for carry-on luggage on Airbus flights are 115 centimetres (56 x 36 x 23 cm) or 45 linear inches (22 x 14 x 9 in). For ATR flights, the maximum dimensions are 115 centimetres (56 x 35 x 20 cm) or 43 linear inches (22 x 13 x 8 in). It is important to note that these dimensions include the handles and wheels of the luggage.
• Passengers are advised to ensure that their carry-on luggage is of a size that can be accommodated in either the overhead bin or under the seat in front of them.
• Items such as purses, jackets, umbrellas, diaper bags, and assistive devices like wheelchairs, walkers, crutches, strollers, and child restraint seats are not included in your carry-on allowance.

Cebu Pacific Claim Delayed and Lost Baggage Compensation

1. Cebu Pacific passengers may be eligible for compensation in the event of delayed baggage. In the event that your luggage does not accompany you on your flight, it is crucial to promptly submit a Property Irregularity Report (PIR) at the Baggage Assistance Counter located at the arrival station.
2. In the event of lost baggage, CEB offers compensation of Php2,000 to passengers for each twenty-four (24) hour period of delay. The airline offers first-need compensation to non-resident passengers at their destination.

Cebu Pacific Pet Policy

Below mentioned are the key requirements for pet travel with Cebu Pacific:

1. Pet travel is available for passengers who have booked official tickets through the airline’s main sources. 
2. This airline exclusively allows customers to transport their pets as cargo. Pets are generally not permitted to travel in the aircraft cabin unless they are certified service animals. 
3. Before allowing animals on board, airlines require the submission of valid medical documents and certificates. 
4. Cebu Pacific’s pet travel policy restricts the transportation of certain animal breeds. Including these specific breeds of animals in your travel plans may result in missing your scheduled flight.
5. Pet carriers must comply with the International Air Transport Association (IATA) rules. If your cage or carrier does not meet the airline’s requirements, it will not be accepted. 
6. Pets are permitted in the aircraft cabin solely in compliance with legal obligations. 
7. Passengers are required to pay a specific fee for transporting their pets via air travel.
8. Various types of animals, such as dogs, cats, turtles, and birds, can be transported in the cargo hold of an aircraft. 
9. It is essential to have your pet’s tags, medications, and sanitary equipment with you at all times during your journey. 
10. It is essential to have dogs on leashes while waiting in queues. 
11. Passengers are advised to notify the airline regarding their intention to bring a pet on board or transport it in the cargo hold at least 2 hours prior to the scheduled departure time of their flight. 

NOTE: Certain destinations in the United States may permit passengers to bring animals on board as both Cebu Pacific pet cargo and cabin luggage. 

What are the Additional Services at the Cebu Pacific Cebu Office? 

Discover the distinctive qualities and additional services that Cebu Pacific offers and how they might benefit you. The company offers a wide variety of services, each of which comes with additional features and is backed by warranties to ensure customer satisfaction. It is highly recommended that you pay a personal visit to the Cebu office of Cebu Pacific in order to acquire a thorough grasp of the additional services offered by the company.

General Inquiries

Your airline is prepared to answer any questions or address any issues you may have in relation to the forthcoming trip that you have booked with them. Inquiries concerning flight schedules, restrictions, and other important information are included in this category.

Special Services

1. Cebu Pacific accommodates guests with special assistance, provided that they coordinate with the airline at least two hours prior to the flight. Please consult the provided guidelines for further information.
2. Some airports, like Macau, charge a small fee for wheelchair lift usage. To ensure a smooth travel experience, kindly notify the airline of any changes or cancellations to your flight at least three (3) days in advance.
3. For additional details, please contact the respective airlines.

Frequent Flyer Program

GetGo, the frequent flyer club of Cebu Pacific, has introduced two new features called Share and Circles. These additions bring added excitement and benefits to members of the club. A “Circle” allows a maximum of eight members to pool their points into a shared balance. The accumulated balance can be redeemed by either the designated “head” of the circle or any other nominated member. Travelling in a large group significantly increases your chances of obtaining a complimentary ticket.

Unaccompanied Minor

Children who meet the specified age requirements may be eligible for transportation as Unaccompanied Minors if:

1. Parents or guardians must provide the necessary travel documents for minors.
2. The Unaccompanied Minor Handling Fee is a fee that is required to be paid at the time of booking.
3. To ensure a smooth travel experience for unaccompanied minors, passengers are required to complete and submit the Unaccompanied Minor Form to Cebu Pacific Air. It is important to note that three copies of the form must be presented at the check-in counter.

Unaccompanied Minors can conveniently book domestic flights online. It is possible to book up to 2 unaccompanied minors using a single booking reference number (PNR). Cebu Pacific imposes an unaccompanied minor Handling Fee of PHP 1000 (excluding VAT) during the booking process.

Lost and Found

When an individual asserts their ownership of a found item, the Cebu Pacific security office will:

1. Request that the claimants furnish identification in the form of a valid government-issued ID, passport, or driver’s license. Additionally, kindly ask them to provide a comprehensive description of the lost items, including the probable location and estimated time of loss. If applicable, please request proof of ownership as well.
2. Compare the claim with the inventory of items found.
3. If it is certain that the claimant is the rightful owner, it is appropriate to return the recovered item to them.
4. Ask the claimant to acknowledge the receipt of the item by signing the Found Register.
5. Provide a duplicate of the displayed identification card.
6. Issue a receipt acknowledgement.

Conclusion 

Cebu Air, Inc., also referred to as Cebu Pacific, is a well-established Philippine low-cost airline based in Pasay, Metro Manila. The airline provides regular air transportation services to domestic and international destinations. The airline’s office in Cebu is staffed by a proficient and dedicated team of aviation representatives who are renowned for their friendly and welcoming nature. The office staff members are highly knowledgeable and well-trained to handle any inquiries or uncertainties you may have. Rest assured that they have the necessary expertise and information to effectively address your concerns. If you are unable to personally visit Cebu Pacific’s physical location, you can conveniently reach out to the airline through a range of contact details mentioned above.

25 Years and More Smiles Ahead

Frequently Asked Questions