Customercare@citilink.co.id
Citilink Airlines, a prominent player in the aviation industry, extends its services to Palembang through its dedicated office. Whether you’re a traveler seeking information, assistance, or making bookings, the Citilink Airlines Palembang Office is your go-to destination for a seamless experience. In this guide, we’ll explore the Palembang office address, contact details, and the array of services provided by Citilink Airlines in Palembang.
Citilink Airlines Palembang Office Address and Contact Details
For passengers flying with Citilink Airlines from or to Palembang, the Palembang Office plays a crucial role in providing support. Here are the essential details:
Citilink Airlines Palembang Office Address
Kota Palembang, Sumatera Selatan 30761, Indonesia
Situated at Kota Palembang, Sumatera Selatan 30761, Indonesia, the Palembang Office ensures that travelers have easy access to information and assistance.
Citilink Airlines Palembang Airport Address
Airport Name: Sultan Mahmud Badaruddin II International Airport
Airport Address: Jl. Bandara Sultan Mahmud Badaruddin II, Talang Betutu, Kec. Sukarami, Kota Palembang, Sumatera Selatan 30761, Indonesia
The airport office, located at Sultan Mahmud Badaruddin II International Airport, provides on-site assistance for travelers departing or arriving in Palembang.
How to Contact the Citilink Airlines Palembang Office?
Contacting the Citilink Airlines Office in Palembang is straightforward, ensuring passengers can easily access the required information and support. Reach out through:
| Citilink Airlines Palembang Phone Number | +1-800-491-0297 or +62 711 385000 |
| Citilink Customer Service Number | 0804-1-080808 |
| Citilink Customer Support Email ID | Customercare@citilink.co.id |
| Citilink Airlines – Working Hours | Everyday 24×7 |
| Citilink Airlines Hubs | Soekarno Hatta International Airport |
| Citilink Airlines Headquarters | Tangerang, Indonesia |
| Citilink Airlines Head Office | Head Office |
| Citilink Airlines Ticket Office | Ticket Office |
| Citilink Airlines Official Website | Official Website |
| Citilink Manage Booking | Book Now |
| Citilink Online Check in | Check in |
| Citilink Facebook Support | https://www.facebook.com/citilink/ |
| Citilink Twitter Support | https://twitter.com/citilink |
| Citilink Instagram Support | https://www.instagram.com/citilink/ |
| Citilink YouTube Support | https://www.youtube.com/citilinkindonesia |
The Palembang Office is committed to providing responsive and efficient communication channels.
Citilink Airlines Palembang Office Customer Care Section handles the following inquiries
The Customer Care Section at the Palembang Office is equipped to address a wide range of inquiries to enhance passengers’ overall experience. Here’s a summary of the services handled, along with a table outlining key areas of assistance:
| Inquiry Type | Description |
| Flight Reservations | Assistance with booking, modifying, or canceling flights |
| Baggage Inquiries | Information regarding lost, delayed, or damaged baggage |
| Fare and Pricing Queries | Clarifications on fares, pricing policies, and promotions |
| Flight Schedule | Details about flight schedules, delays, and cancellations |
| Seat Selection | Help with choosing or modifying seat assignments |
| Loyalty Program | Guidance on the airline’s loyalty and rewards program |
| Special Assistance | Support for passengers with special needs or requests |
| Visa and Documentation | Information on visa requirements and travel documentation |
| Check-in Assistance | Support for online or airport check-in processes |
| General Information | Any other general information or assistance needed |
Citilink Airlines Provides a Wide Range of Plane/Aircraft Types
| Citilink Airlines Fleet |
| Aircraft | In Service | Orders |
|---|---|---|
| Airbus A320-200 | 39 | – |
| Airbus A320neo | 10 | 25 |
| Airbus A330-900 | 2 | – |
| ATR 72-600 | 7 | 12 |
| Boeing 737-500 | 1 | – |
| Total | 59 | 37 |
Conclusion
The Citilink Airlines Palembang Office stands as a crucial touchpoint for passengers flying in and out of Palembang. Whether you’re in need of assistance with reservations, baggage, or general inquiries, the Customer Care Section at the Palembang Office is dedicated to providing reliable and efficient support. Additionally, Citilink’s diverse fleet ensures that passengers have access to a range of aircraft types, each designed to cater to specific travel requirements. As you plan your journey with Citilink Airlines, rest assured that the Palembang Office is committed to making your travel experience memorable and hassle-free.
FAQs on Citilink Airlines Palembang Office
How can I contact the Citilink Airlines Palembang Office for flight reservations?
You can contact the Palembang Office via phone at +62 711 385000 or by emailing Customercare@citilink.co.id.
What types of inquiries does the Customer Care Section at the Palembang Office handle?
The Customer Care Section handles inquiries related to flight reservations, baggage, fares and pricing, flight schedules, seat selection, loyalty programs, special assistance, visa and documentation, check-in, and general information.
Can I modify or cancel my flight reservation through the Palembang Office?
Yes, the Customer Care Section at the Palembang Office assists with modifying or canceling flight reservations.
How can I inquire about lost, delayed, or damaged baggage with Citilink Airlines in Palembang?
Contact the Customer Care Section at the Palembang Office immediately to report any issues with lost, delayed, or damaged baggage.
What is Citilink Airlines’ loyalty and rewards program, and can I enroll in it through the Palembang Office?
Citilink Airlines offers a loyalty program. You can enroll through the official website or by contacting the Customer Care Section at the Palembang Office for guidance.
Can I get information on visa requirements and travel documentation at the Citilink Airlines Palembang Office?
Yes, the Palembang Office can provide information on visa requirements and travel documentation for your journey.
How can I check the flight schedule for Citilink Airlines flights from Palembang?
You can inquire about the flight schedule by contacting the Customer Care Section, checking the official website, or using the Citilink Airlines mobile app.
Are there any promotions or discounts available for Citilink Airlines flights from Palembang?
For information on promotions and discounts, you can contact the Palembang Office or check the official website for the latest offers.
Can I receive special assistance for my travel needs through the Citilink Airlines Palembang Office?
Yes, the Customer Care Section at the Palembang Office provides support for passengers with special needs or requests.
How can I choose or modify my seat assignment for Citilink Airlines flights departing from Palembang?
You can get assistance with choosing or modifying your seat assignment by contacting the Customer Care Section at the Palembang Office.
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