Customercare@citilink.co.id
Citilink Airlines, a prominent player in the aviation industry, extends its services to Pekanbaru through its dedicated office. Whether you’re a traveler seeking information, assistance, or making bookings, the Citilink Airlines Pekanbaru Office is your go-to destination for a seamless experience. In this guide, we’ll explore the Pekanbaru office address, contact details, and the array of services provided by Citilink Airlines in Pekanbaru.
Citilink Airlines Pekanbaru Office Address and Contact Details
For passengers flying with Citilink Airlines from or to Pekanbaru, the Pekanbaru Office plays a crucial role in providing support. Here are the essential details:
Citilink Airlines Pekanbaru Office Address
Pekanbaru City, Riau 28288, Indonesia
Situated at Pekanbaru City, Riau 28288, Indonesia, the Pekanbaru Office ensures that travelers have easy access to information and assistance.
Citilink Airlines Pekanbaru Airport Address
Airport Name: Sultan Syarif Kasim II International Airport
Airport Address: FC7X+X8F, Maharatu, Marpoyan Damai, Pekanbaru City, Riau 28288, Indonesia
The airport office, located at Sultan Syarif Kasim II International Airport, provides on-site assistance for travelers departing or arriving in Pekanbaru.
How to Contact the Citilink Airlines Pekanbaru Office?
Contacting the Citilink Airlines Office in Pekanbaru is straightforward, ensuring passengers can easily access the required information and support. Reach out through:
| Citilink Airlines Pekanbaru Phone Number | +1-800-491-0297 or +62 761 674694 |
| Citilink Customer Service Number | 0804-1-080808 |
| Citilink Customer Support Email ID | Customercare@citilink.co.id |
| Citilink Airlines – Working Hours | Everyday 24×7 |
| Citilink Airlines Hubs | Soekarno Hatta International Airport |
| Citilink Airlines Headquarters | Tangerang, Indonesia |
| Citilink Airlines Head Office | Head Office |
| Citilink Airlines Ticket Office | Ticket Office |
| Citilink Airlines Official Website | Official Website |
| Citilink Manage Booking | Book Now |
| Citilink Online Check in | Check in |
| Citilink Facebook Support | https://www.facebook.com/citilink/ |
| Citilink Twitter Support | https://twitter.com/citilink |
| Citilink Instagram Support | https://www.instagram.com/citilink/ |
| Citilink YouTube Support | https://www.youtube.com/citilinkindonesia |
The Pekanbaru Office is committed to providing responsive and efficient communication channels.
Citilink Airlines Pekanbaru Office Customer Care Section handles the following inquiries
The Customer Care Section at the Pekanbaru Office is equipped to address a wide range of inquiries to enhance passengers’ overall experience. Here’s a summary of the services handled, along with a table outlining key areas of assistance:
| Inquiry Type | Description |
| Flight Reservations | Assistance with booking, modifying, or canceling flights |
| Baggage Inquiries | Information regarding lost, delayed, or damaged baggage |
| Fare and Pricing Queries | Clarifications on fares, pricing policies, and promotions |
| Flight Schedule | Details about flight schedules, delays, and cancellations |
| Seat Selection | Help with choosing or modifying seat assignments |
| Loyalty Program | Guidance on the airline’s loyalty and rewards program |
| Special Assistance | Support for passengers with special needs or requests |
| Visa and Documentation | Information on visa requirements and travel documentation |
| Check-in Assistance | Support for online or airport check-in processes |
| General Information | Any other general information or assistance needed |
Citilink Airlines Provides a Wide Range of Plane/Aircraft Types
| Citilink Airlines Fleet |
| Aircraft | In Service | Orders |
|---|---|---|
| Airbus A320-200 | 39 | – |
| Airbus A320neo | 10 | 25 |
| Airbus A330-900 | 2 | – |
| ATR 72-600 | 7 | 12 |
| Boeing 737-500 | 1 | – |
| Total | 59 | 37 |
Conclusion
The Citilink Airlines Pekanbaru Office stands as a crucial touchpoint for passengers flying in and out of Pekanbaru. Whether you’re in need of assistance with reservations, baggage, or general inquiries, the Customer Care Section at the Pekanbaru Office is dedicated to providing reliable and efficient support. Additionally, Citilink’s diverse fleet ensures that passengers have access to a range of aircraft types, each designed to cater to specific travel requirements. As you plan your journey with Citilink Airlines, rest assured that the Pekanbaru Office is committed to making your travel experience memorable and hassle-free.
FAQs on Citilink Airlines Pekanbaru Office
How can I contact the Citilink Airlines Pekanbaru Office for flight reservations?
You can contact the Pekanbaru Office via phone at +62 761 674694 or by emailing Customercare@citilink.co.id.
What types of inquiries does the Customer Care Section at the Pekanbaru Office handle?
The Customer Care Section handles inquiries related to flight reservations, baggage, fares and pricing, flight schedules, seat selection, loyalty programs, special assistance, visa and documentation, check-in, and general information.
Can I modify or cancel my flight reservation through the Pekanbaru Office?
Yes, the Customer Care Section at the Pekanbaru Office assists with modifying or canceling flight reservations.
How can I inquire about lost, delayed, or damaged baggage with Citilink Airlines in Pekanbaru?
Contact the Customer Care Section at the Pekanbaru Office immediately to report any issues with lost, delayed, or damaged baggage.
What is Citilink Airlines’ loyalty and rewards program, and can I enroll in it through the Pekanbaru Office?
Citilink Airlines offers a loyalty program. You can enroll through the official website or by contacting the Customer Care Section at the Pekanbaru Office for guidance.
Can I get information on visa requirements and travel documentation at the Citilink Airlines Pekanbaru Office?
Yes, the Pekanbaru Office can provide information on visa requirements and travel documentation for your journey.
How can I check the flight schedule for Citilink Airlines flights from Pekanbaru?
You can inquire about the flight schedule by contacting the Customer Care Section, checking the official website, or using the Citilink Airlines mobile app.
Are there any promotions or discounts available for Citilink Airlines flights from Pekanbaru?
For information on promotions and discounts, you can contact the Pekanbaru Office or check the official website for the latest offers.
Can I receive special assistance for my travel needs through the Citilink Airlines Pekanbaru Office?
Yes, the Customer Care Section at the Pekanbaru Office provides support for passengers with special needs or requests.
How can I choose or modify my seat assignment for Citilink Airlines flights departing from Pekanbaru?
You can get assistance with choosing or modifying your seat assignment by contacting the Customer Care Section at the Pekanbaru Office.
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