Juneyao Air Tokyo Office



Note: This not airlines official number +1-800-491-0297. It may connect you with travel agency.

+81 357 57 8111


Hanedakuko, Ota City, Tokyo 144-0041, Japan


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Juneyao Air is a private Chinese airline based in Shanghai. While most of its operations are centered in China, the airline also has international offices to support its growing network of routes. Tokyo is an important international hub for Juneyao Air. The airline currently operates several non-stop flights per week in Tokyo. With this route, Juneyao Air connects passengers between China and key destinations in Southeast Asia that can be reached from Tokyo. Here, we’ll take a closer look at the Juneyao Air Tokyo Office, exploring its role in facilitating travel to and from the Land of Smiles and the services it offers to ensure a smooth journey for its passengers.

The Juneyao Air Office in Tokyo customer service department handles all passenger needs like booking changes, refunds, lost baggage claims for flights through Tokyo. A small team of pilots and flight attendants are also based here to provide pre-and post-flight crew briefings and logistics.

Where is the Juneyao Air Tokyo Office?

Below is the office address and map for Tokyo:

Hanedakuko, Ota City, Tokyo 144-0041, Japan

How to Contact the Juneyao Air Tokyo Office?

If you need to contact the Juneyao Air Tokyo Office for any inquiries or assistance with your travel plans, there are several ways to get in touch. Here are some common methods to reach out to the Juneyao Air Tokyo Office:

Tokyo Office Phone Number+1-800-491-0297 or +81 357 57 8111
Customer Support Number+86-95520
Headquarters AddressShanghai, China
HubsShanghai Pudong International Airport
Working Hours24×7 Everyday
Official Websitehttps://global.juneyaoair.com/
Manage BookingClick here
Online Check-inClick here
Flight StatusClick here
Facebook Supporthttps://www.facebook.com/juneyaoair/
Instagram Supporthttps://www.instagram.com/juneyao_air/

Before you contact the Juneyao Air Tokyo Office, make sure you have all necessary information on hand, such as your ticket number, flight details, and personal identification. This will help the customer service team assist you more efficiently.

Queries Handled by the Customer Care Team of the Juneyao Air Office in Tokyo

The customer care team at the Juneyao Air Office in Tokyo is equipped to handle a variety of queries to assist passengers before, during, and after their journey. Here are some common types of queries that the customer care team can address:

Flight Reservations and Ticketing

  • Assisting with booking new flights, making changes to existing reservations, issuing tickets, and providing information about fare rules and conditions.

Flight Cancellations and Changes

  • Providing assistance with flight cancellations, alterations to itineraries, and informing passengers about any applicable fees or refunds.

Baggage Allowance and Issues

  • Offering information on baggage policies, including allowance, excess baggage fees, restricted items, and assistance with lost, delayed, or damaged baggage claims.

Check-in Procedures

  • Helping with airport check-in processes, online check-in, and mobile app check-in options, as well as boarding pass issuance and seat selection.

Special Services

  • Arranging special assistance for passengers with disabilities, unaccompanied minors, elderly travelers, and those with specific medical needs.

Travel Documentation

  • Providing guidance on necessary travel documents such as visas, passports, and health certificates, as well as informing passengers about travel restrictions or entry requirements for their destinations.

Loyalty Program

  • Assisting with inquiries related to Juneyao Air’s frequent flyer program, including membership registration, point accumulation, redemption processes, and tier benefits.

Flight Status and Schedules

  • Offering real-time updates on flight statuses, schedule changes, and information about potential delays or disruptions.

In-flight Services

  • Providing information on in-flight amenities, meal preferences, entertainment options, and Wi-Fi availability.

Feedback and Complaints

  • Addressing customer feedback, handling complaints, and resolving service-related issues to ensure passenger satisfaction.

Group Bookings

  • Assisting with the coordination and management of group travel bookings, ensuring that all group travel requirements are met.

Travel Insurance

  • Offering information and assistance in purchasing travel insurance for added security during the journey.

Corporate and Business Travel

  • Catering to the needs of business travelers, including arranging corporate accounts and managing business travel logistics.

Health and Safety Protocols

  • Informing passengers about current health and safety measures, COVID-19 related guidelines, and precautionary requirements on board and at airports.

For personalized assistance with any of these queries, passengers should reach out to the Juneyao Air Tokyo Office through the provided contact channels—whether in person, via telephone, email, or through the airline’s official website or social media platforms. Always have relevant travel details handy when contacting customer care to ensure a smooth and efficient service experience.

What Facilities and Amenities are available at Juneyao Air Office in Tokyo?

Here are some of the key facilities and amenities that are likely available at the Juneyao Air office in Tokyo:

Customer Service DesksThe office is likely to have customer service counters where passengers can speak directly with representatives regarding their travel needs.
Ticketing ServicesThere will be facilities for booking, modifying, and canceling flight tickets, along with the handling of related inquiries.
Seating and Waiting AreaThe office might have a basic seating area for passengers who are waiting to be assisted.
Information Displays Real-time flight information and promotional material might be on display for passengers to review flight options, schedules, and airline announcements.
Assistance with Special RequestsStaff at the office can help arrange special services for passengers with disabilities, those traveling with infants, or other special needs.
Brochures and Travel InformationPassengers can often find brochures and other printed materials with information about destinations, baggage policies, and services offered by the airline.
Payment ProcessingThe office would have facilities to process payments for ticket purchases, excess baggage fees, and other services.
Loyalty Program AssistanceInformation and support regarding Juneyao Air’s frequent flyer program, including sign-ups and benefits, might be available.
Business ServicesSome airline offices provide fax, photocopying, and printing services, mainly for business travelers who might need to handle urgent matters.
Language SupportAssistance in multiple languages may be offered to cater to international passengers.

This ensures a productive, collaborative and comfortable working environment for the Tokyo office team.

Where to Download the Juneyao Air Mobile Application?

Download the Juneyao Air Application from the below-mentioned links:

IOS Usershttps://apps.apple.com/th/app/%E5%90%89%E7%A5%A5%E8%88%AA%E7%A9%BA/id639531062

Which Planes Does Juneyao Air Fly?

Juneyao Air Fleet
AircraftIn serviceOrders
Airbus A320-20031
Airbus A320neo181
Airbus A321-20027
Airbus A321neo10
Boeing 787-973

FAQs on Juneyao Air Tokyo Office

The Juneyao Air serves as a local office for the Tokyo. Here are some frequently asked questions about the Juneyao Air Airport Office:

Where is the Juneyao Air office located in Tokyo?

Hanedakuko, Ota City, Tokyo 144-0041, Japan

What are the operating hours of the Juneyao Air Tokyo Office?

24×7 Everyday

Can I book a flight at the Juneyao Air Tokyo Office?

Yes, you can book flights directly at the office. The staff can also assist you with flight modifications, cancellations, and other reservation-related queries.

How can I change or cancel my flight in Tokyo?

Flight changes or cancellations can be processed at the Juneyao Air Office. You can also contact the office via phone or email if you cannot visit in person.

Is there a direct phone number for the Juneyao Air Tokyo Office?

+81 357 57 8111

Can the Juneyao Air Tokyo Office help with a lost baggage claim?

While the Tokyo office can provide guidance on how to file a lost baggage claim, actual claims are usually handled at the airport where the issue occurred. They can direct you to the appropriate airport contact or department.

Are there language assistance services available at the Tokyo office?

Juneyao Air Tokyo offices typically have staff who can communicate in multiple languages, including English and Chinese, to assist international passengers.

Does the Juneyao Air Tokyo Office handle travel insurance?

The Tokyo office can provide information and assistance regarding travel insurance options, though actual policy purchases may be directed to a third-party provider.

Is it possible to request special assistance for my flight at the Juneyao Air Tokyo Office?

Yes, the staff can help arrange special assistance for passengers with disabilities, mobility issues, or other needs. It’s best to make such requests well in advance of your travel date.

Can I manage my frequent flyer account at the Juneyao Air Tokyo Office?

The Tokyo office should be able to assist with inquiries regarding your frequent flyer account, including points balance, tier status, and redemption options.

Remember, if you have any other questions or need further assistance, do not hesitate to reach out to Juneyao Air’ customer service via phone, email, or social media.

Juneyao Air Office Other Locations