LOT Polish Airlines, the flag carrier of Poland, has been connecting diverse destinations across the globe for over 90 years. With its modern fleet and exceptional service, LOT has become a preferred choice for travelers seeking comfort and reliability. LOT Polish Airlines Berlin office makes flying to Europe from Berlin very convenient. With direct staff assistance available, passengers get personalized service right from the booking stage till boarding their flights. It is definitely the best starting point for travelers looking to explore the delights of Europe using LOT’s extensive flight network.
If you’re passing through Berlin or need assistance with your travel plans, consider stopping by the LOT Polish office in Berlin to experience firsthand the friendly service and passionate dedication that define this unique airline.
Where is the LOT Polish Airlines Berlin Office Address?
Below are the office Address and Map for Berlin:
Melli-Beese-Ring 1, 12529 Schönefeld, Germany
How to Contact the LOT Polish Airlines Berlin Office?
Contacting the LOT Polish Airlines office in Berlin can be done through various channels, depending on your needs and preferences. Here’s how you can get in touch with the LOT Polish Airlines Berlin office:
| Office Phone Number | +1-800-491-0297 or+49 30 609160910 |
| Customer Service Number | 00 48 22 577 77 55 |
| Headquarters Address | Warsaw, Poland |
| Hubs | Warsaw Chopin Airport |
| Working Hours | 24×7 Everyday |
| Official Website | https://www.lot.com/us/en |
| Manage Booking | Click here |
| Flight Status | Click here |
| Check in | Click here |
| Facebook Support | https://www.facebook.com/PllLOT/ |
| Twitter Support | https://twitter.com/lotplairlines |
| Instagram Support | https://www.instagram.com/flylot/ |
| Youtube Support | https://www.youtube.com/user/LOTPolishAirlinesTV |
Always remember to have your relevant travel documents and information on hand before reaching out to the airline to facilitate a smooth communication process.
Queries Handled by the Customer Care Team of the LOT Polish Airlines Office in Berlin
The customer care team at the LOT Polish Airlines office in Berlin is equipped to handle a wide range of queries to assist passengers with their travel needs. Here are some of the common types of queries they address:
| Flight Reservations and Ticketing | Passengers can get assistance with booking new flights, making changes to existing reservations, ticket cancellations, rebooking, and obtaining e-tickets. |
| Flight Information | Customers can inquire about flight schedules, flight status updates, route information, and any changes to flight operations. |
| Baggage Allowance | The customer care team provides information on baggage policies, including allowances for checked and carry-on luggage, excess baggage fees, and special luggage requirements. |
| Travel Documents | Assistance is offered regarding the necessary travel documents, such as visas and passports, required for the destinations LOT Polish Airlines flies to. |
| Special Assistance | Information and arrangements for passengers with special needs, including those traveling with infants or pets, unaccompanied minors, or passengers who require wheelchair assistance. |
| Loyalty Program | Guidance related to LOT’s frequent flyer program, Miles & More, including how to earn and redeem miles, program benefits, and account management. |
| Refunds and Compensation | Passengers can get help with processing refunds for canceled or delayed flights and information on compensation eligibility in case of disruptions. |
| Group Bookings | The team assists with the coordination and booking of travel for groups, ensuring that all members receive the necessary accommodations. |
| Airport Services | Information about airport facilities, check-in processes, lounges, and transit queries for flights connecting through Warsaw or other hubs. |
| In-Flight Services | Queries related to in-flight amenities, meal preferences, entertainment options, and onboard duty-free shopping. |
| Feedback and Complaints | Passengers can provide feedback on their travel experiences or file complaints regarding any aspect of the service received from LOT Polish Airlines. |
| Insurance | The customer care team can provide information on travel insurance options offered through LOT Polish Airlines or their partners. |
| Corporate Travel | Assistance with corporate accounts, business travel arrangements, and meetings, incentives, conferences, and exhibitions (MICE) travel. |
| Safety and Health Guidelines | Updated information on health and safety guidelines, including measures taken by LOT Polish Airlines in response to situations like the COVID-19 pandemic. |
When contacting the customer care team, it is always helpful to have relevant information readily available, such as booking reference numbers, flight details, and personal identification, for a more efficient service. Depending on your specific inquiry, different departments within the customer care team may handle your request to provide specialized assistance.
Why we Connecting with LOT Polish Airlines Berlin office?
Connecting with the LOT Polish Airlines Berlin office can be beneficial for a variety of reasons, particularly for passengers traveling from or through Berlin to destinations served by LOT Polish Airlines. Here are several key reasons why you might want to reach out to the Berlin office:
Local Support
- The Berlin office provides localized support for passengers, which can be more convenient than contacting international call centers. The staff at the office are likely to be more familiar with issues specific to passengers.
Language and Cultural Understanding
- The team at the Berlin office can offer assistance in local languages, such as English, which can be comforting and helpful for passengers who may not be as comfortable communicating in English or other foreign languages.
Travel Planning
- Passengers can get expert advice on planning their travel, including information on the best routes, connecting flights, and fare options that are tailored to their needs.
Visa and Documentation
- The staff at the Berlin office can provide guidance on visa requirements and necessary travel documentation for entry into Poland or onward destinations in Europe and beyond.
Immediate Resolution
- For urgent issues or last-minute changes to travel plans, connecting with the local office can lead to faster resolution compared to email or online support, especially if an in-person visit is possible.
Special Requests
- The office can handle special service requests, such as arranging for special meals, seating preferences, or assistance for passengers with disabilities or those traveling with young children.
Dispute Resolution
- In case of disputes or complaints regarding past travel experiences, the Berlin office can be an effective point of contact to address these issues directly and seek resolutions.
Cultural Events and Promotions
- The Berlin office may have information on special promotions, discounts, or cultural events sponsored by LOT Polish Airlines that are specific to the market.
Corporate and Group Travel
- Businesses and groups based in and around Berlin may find it easier to coordinate travel plans directly with the local office for tailored service.
Feedback and Suggestions
- Providing feedback about your travel experience or offering suggestions for improvement is often more impactful when communicated directly to the local office, where it can be addressed promptly.
Remember that while the Berlin office is a valuable resource for assistance with various matters related to your travel with LOT Polish Airlines, many services and support options are also available online or through their customer service hotline. Depending on your needs, you may choose the most convenient method of communication.
Where to Download the LOT Polish Airlines Mobile Application?
Download the LOT Polish Airlines Application from the below-mentioned links and drop your query there:
| Android Users | https://play.google.com/store/apps/details?id=pl.lot.mobile&hl=en&gl=US |
| IOS Users | https://apps.apple.com/us/app/lot-polish-airlines/id687455276 |
Which Planes Does LOT Polish Airlines Fly?
| Aircraft | In service | Orders |
|---|---|---|
| Airbus A330-900 | 1 | – |
| Boeing 737-800 | 6 | – |
| Boeing 737 MAX 8 | 11 | 3 |
| Boeing 787-8 | 8 | – |
| Boeing 787-9 | 7 | – |
| Embraer E170 | 5 | – |
| Embraer E175 | 13 | – |
| Embraer E190 | 8 | – |
| Embraer E195 | 15 | – |
| Total | 76 | 3 |
FAQs on LOT Polish Airlines Berlin Office
Here are some frequently asked questions below the LOT Polish Airlines Berlin office:
Where is the LOT Polish Airlines Berlin Office located?
Melli-Beese-Ring 1, 12529 Schönefeld, Germany
What are the working hours of the LOT Polish Airlines Berlin Office?
24×7 Everyday
Can I book a flight directly at the Berlin Office?
Yes, you can usually book flights directly at the Berlin office. The staff can assist with reservations, ticketing, and any special requests you may have.
How can I change or cancel my flight through the Berlin Office?
To change or cancel your flight, you can contact the Berlin Office where representatives will guide you through the process and inform you about any applicable fees or fare differences.
Is there a dedicated customer service hotline for LOT Polish Airlines in Berlin?
LOT Polish Airlines typically provides a dedicated customer service hotline for different countries.
Can the Berlin Office assist with visa and travel documentation?
While Berlin offices may provide general advice on travel documentation and visa requirements, it’s always recommended to check with the respective embassy or consulate for the most accurate and up-to-date information.
Can I manage my booking online or do I need to visit the Berlin Office?
LOT Polish Airlines usually offers online tools to manage your booking, including seat selection, meal preferences, and flight changes. However, for certain requests or complex changes, you may need to contact the Berlin Office or customer service directly.
What should I do if I have lost baggage on a LOT Polish Airlines flight?
If you experience lost baggage on a LOT Polish Airlines flight, report it immediately at the airport baggage services. For follow-ups, you can contact the Berlin Office or the airline’s baggage claim department through the contact provided by the airline.
Can the Berlin Office help with the airline’s loyalty program?
Yes, the Berlin office staff can provide information about LOT’s Miles & More loyalty program and assist with any questions regarding earning or redeeming miles.
How can I provide feedback on my experience with LOT Polish Airlines?
You can provide feedback directly through the Berlin Office, the airline’s customer service hotline, or via the feedback form available on the official LOT Polish Airlines website.
LOT Polish Airlines Office Other Locations
- LOT Polish Airlines Thessaloniki Office
- LOT Polish Airlines Sofia Office
- LOT Polish Airlines Podgorica Office
- LOT Polish Airlines Newark Office
- LOT Polish Airlines Brussels Office
- LOT Polish Airlines Malaga Office
- LOT Polish Airlines Munich Office
- LOT Polish Airlines Beirut Office
- LOT Polish Airlines Chicago Office
- LOT Polish Airlines Krakow Office
- LOT Polish Airlines Tashkent Office
- LOT Polish Airlines Goa Office
- LOT Polish Airlines Rijeka Office
- LOT Polish Airlines Belgrade Office
- LOT Polish Airlines Rhodes Office
- LOT Polish Airlines Punta Cana Office
- LOT Polish Airlines Venice Office
- LOT Polish Airlines Colombo Office
- LOT Polish Airlines Varna Office
- LOT Polish Airlines Wrocław Office
- LOT Polish Airlines London Office