Polar Air Cargo, a key player in the air freight industry, extends its reach to Surabaya in Indonesia, providing crucial services through its local office. This guide explores the Polar Air Cargo Surabaya Office, offering insights into its address, contact details, customer care services, and the range of aircraft types operated by Polar Air Cargo in this region.
Polar Air Cargo Surabaya Office Address and Contact Details
For individuals and businesses in Surabaya seeking air freight solutions, the Polar Air Cargo Surabaya Office serves as a pivotal point of contact. The office’s address is as follows:
Polar Air Cargo Surabaya Office Address:
Pattimura, Surabaya-60189, Indonesia
The Surabaya office strategically facilitates access for customers, providing a local space for inquiries, bookings, and logistical support.
Polar Air Cargo Surabaya Airport Office Address
Airport Name: Juanda International Airport (SUB)
Airport Address: Jl. Ir. Haji Juanda, Sedati, Sidoarjo Regency, East Java 61253, Indonesia
How to Contact the Polar Air Cargo Surabaya Office?
Communicating with the Polar Air Cargo Office in Surabaya is designed to be seamless, ensuring efficient service for customers in Indonesia. Reach out through the following channels:
| Polar Air Cargo Surabaya Phone Number | +1-800-491-0297 or +62 31 2986200 |
| Polar Air Toll-Free Customer Service Number | 1-888-380-3400 |
| Polar Air – Working Hours | Everyday 24×7 |
| Polar Air Cargo Hubs | Narita International Airport (NRT) |
| Polar Air Cargo Headquarters | Harrison, New York, United States |
| Polar Air Official Website | https://www.polaraircargo.com/ |
| Polar Air Manage Booking | Book Now |
| Polar Air Twitter Support | https://twitter.com/polaraircargo |
| Polar Air Instagram Support | https://www.instagram.com/polaraircargoworldwide/ |
The Polar Air Cargo Surabaya Office Customer Care Section handles the following inquiries
The Customer Care Section at the Surabaya Office is well-equipped to address various inquiries. Here’s a breakdown of the services handled, along with a table summarizing the key areas of assistance:
| Inquiry Type | Description |
|---|---|
| Freight Booking | Assistance with booking, modifying, or canceling shipments |
| Cargo Tracking | Information on the real-time status and location of cargo |
| Shipping Documentation | Assistance with the required documentation for shipments |
| Customs Clearance | Information and support regarding customs clearance processes |
| Rates and Quotes | Clarifications on freight rates, quotes, and pricing policies |
| Shipment Delays | Updates on any delays in the scheduled arrival of shipments |
| Packaging Guidance | Guidance on proper packaging to ensure the safety of cargo |
| Special Handling | Support for shipments with special handling requirements |
| Insurance Inquiries | Information on cargo insurance options and claims |
| General Information | Any other general information or assistance needed |
Polar Air Cargo Provides a Wide Range of Plane/Aircraft Types
- Boeing 747-8F
- Boeing 747-400F
- Boeing 767-300F
- Boeing 777F
Conclusion
The Polar Air Cargo Surabaya Office stands as a vital link for businesses and individuals in Indonesia seeking reliable and efficient air freight services. Whether you’re looking to book a shipment, track cargo, or obtain information on customs clearance, the Customer Care Section at the Surabaya Office is dedicated to providing assistance. As you engage in air freight services in Indonesia, the Polar Air Cargo Surabaya Office is ready to enhance your shipping experience.
FAQs on Polar Air Cargo Surabaya Office
How can I contact the Polar Air Cargo Surabaya Office?
You can contact the Surabaya Office via phone at +62 31 2986200 or by visiting the office in person at Pattimura, Surabaya-60189, Indonesia.
What types of inquiries does the Customer Care Section at the Surabaya Office handle?
The Customer Care Section handles inquiries related to freight booking, cargo tracking, shipping documentation, customs clearance, rates and quotes, shipment delays, packaging guidance, special handling, insurance, and general information.
Can I book or modify a freight shipment through the Surabaya Office?
Yes, the Surabaya Office’s Customer Care Section assists with booking, modifying, or canceling freight shipments.
How can I track the status and location of my cargo with Polar Air Cargo?
You can inquire about cargo tracking by contacting the Customer Care Section at the Surabaya Office or using the online tracking tools provided by Polar Air Cargo.
What aircraft types does Polar Air Cargo operate in Surabaya?
Polar Air Cargo operates a variety of aircraft, including Boeing 747-8F, Boeing 747-400F, Boeing 767-300F, Boeing 777F, and Polar Air Cargo Atlas Air 747-400.
Can I get assistance with customs clearance for my freight shipments through the Surabaya Office?
Yes, the Customer Care Section at the Surabaya Office provides information and support regarding customs clearance processes.
Is there insurance available for my cargo, and how can I inquire about it?
Yes, you can inquire about cargo insurance options and claims by contacting the Customer Care Section at the Surabaya Office.
What should I do in case of shipment delays with Polar Air Cargo?
Contact the Customer Care Section at the Surabaya Office for updates and information on any delays in the scheduled arrival of shipments.
Can I receive guidance on proper packaging for my cargo?
Yes, the Customer Care Section provides guidance on proper packaging to ensure the safety of cargo during transportation.
Are there any additional services for shipments with special handling requirements?
Yes, the Surabaya Office offers support for shipments with special handling requirements through the Customer Care Section.
Polar Air Cargo Office Other Locations
- Polar Air Cargo Calgary Office in Canada
- Polar Air Cargo Los Angeles Office in California
- Polar Air Cargo Shanghai Office in China
- Polar Air Cargo San Juan Office in Puerto Rico
- Polar Air Cargo Dorval Office in Canada
- Polar Air Cargo Incheon Office in South Korea
- Polar Air Cargo Vancouver Office in Canada
- Polar Air Cargo Yangon Office in Myanmar
- Polar Air Cargo Bali Office in Indonesia
- Polar Air Cargo Seoul Office in South Korea
- Polar Air Cargo Miami Office in USA
- Polar Air Cargo Leipzig Office in Germany
- Polar Air Cargo Kuala Lumpur Office in Malaysia
- Polar Air Cargo Atlanta Office in USA
- Polar Air Cargo Chennai Office in India
- Polar Air Cargo New York Office in USA
- Polar Air Cargo Hong Kong Office in China
- Polar Air Cargo Singapore Office in Asia
- Polar Air Cargo Houston Office in USA
- Polar Air Cargo Bahrain Office in Middle East
- Polar Air Cargo Edmonton Office in Canada