Saudia, or Saudi Airlines, is a renowned airline established in 1945. The organisation’s headquarters is situated at Khartoum King Abdulaziz International Airport. The airline operates flights to 120+ destinations across the Middle East, North America, Europe, Asia, and Africa. This airline is a prominent member of AACO, a prestigious association in the aviation industry. The airline’s headquarters in Khartoum provide assistance to passengers regarding flight bookings, cancellations, rebookings, and other related inquiries. For comprehensive information regarding the address and pertinent details of the Saudi Airlines Khartoum Office, kindly keep reading this article.
If you are currently residing in Khartoum and planning to travel with Saudi, it is advisable to have the Saudi Airlines ticketing Office in Khartoum readily available. This will ensure convenient access to their services and assistance. Additionally, understanding the booking, alteration, and cancellation procedures can be highly beneficial. Discover everything you need to know about the Saudi Airline Khartoum Office in this comprehensive article. Whether you’re planning a vacation or a business trip, this article will provide you with all the essential information to ensure a memorable and hassle-free experience.
Saudi Airlines Khartoum Office Contact Information
The Saudi Airlines reservation office in Khartoum is another name for the company’s head office there. This airline offers a committed group of educated experts that are ready to help you with any questions or problems you might have. Please refer to the following table to learn the contact information of the airline, such as Saudi Airlines Khartoum Office Address or Saudi Airlines Khartoum Office Phone Number, etc.
Saudi Airlines Khartoum Office Address | HHH6+653, Al Khurtum, Sudan |
Saudi Airlines Khartoum Office Working Hours | From Sunday to Thursday and between 8 am to 10 pm |
Saudi Airlines Khartoum Office Contact Number | +1-800-491-0297 or +249 18 352 5311 |
Saudi Airlines Khartoum Airport Office Phone Number | +249 18 377 7163 |
Saudi Airlines Headquarters’ Address | Jeddah, Saudi Arabia |
Saudi Airlines Official Website | https://www.saudia.com/ |
Saudi Airlines Flight Booking | https://www.saudia.com/pages/BookNow |
Saudi Airlines Manage Booking | https://www.saudia.com/ar/manage-booking |
Saudi Airlines Online Check-in | https://www.saudia.com/travel-with-saudia/manage/web-check-in |
Saudi Airlines Facebook Support | https://www.facebook.com/SaudiArabianAirlines/ |
Saudi Airlines Youtube Support | https://www.youtube.com/user/saudiarabianairlines |
Saudi Airlines Instagram Support | https://www.instagram.com/saudi_airlines/ |
Saudi Airlines Twitter Support | https://twitter.com/saudi_airlines |
Services Offered at the Saudi Airlines Khartoum Office
You may anticipate guidance from a group of qualified experts who are committed to offering answers for your travel and related needs when you visit the Saudi Airlines office in Khartoum, Pakistan. Below mentioned are a few of the services provided:
Saudi Airlines Check-In Policy
- There are three ways for you to check in independently, either before or after arriving at the airport:
- Web Check-in
- Mobile Check-in
- Kiosk Check-in
Web Check-in | Saudia now offers web check-in for the following flights between 24 and 3 hours before departure: All domestic flights. Selected international flights. Passengers holding a confirmed ticket only. Passengers with special service requests are unable to utilize the Web Check-in feature at this time. |
Mobile Check-in | Saudia check-in desks have self-service kiosks that save consumers time and effort. Most Saudi airports have kiosks. Domestic flights provide 24 hours to print boarding passes. The Kiosk Check-in service is not available for bookings that include any of the following items: International flights. Any kind of discounts.More than 4 segments.More than 9 passengers. |
Kiosk Check-in | Saudia check-in desks have self-service kiosks that save consumers time and effort. Most Saudi airports have kiosks. Domestic flights provide 24 hours to print boarding passes. The Kiosk Check-in service is not available for bookings that include any of the following items: International flights.Any kind of discounts.More than 4 segments.More than 9 passengers. |
What is the allotted window of time to check in at the check-in desk?
- Saudi Airlines check-in desks open 3 hours before international flights and 2 hours before domestic flights. To avoid delays, arrive at the airport early. Arrive 2 hours before international flights, and 90 minutes before domestic flights. Allowing extra time for check-in, security, and delays makes things easier. Check-in counters close 45 minutes before domestic flights and one hour before international flights.
- At least an hour before the departure time, passengers must be present at the boarding gate. For domestic flights, the boarding gates close 15 minutes prior to departure, whereas they close 20 minutes in advance for international flights.
One can follow these steps for a smooth check-in process:-
- To find Saudi Airlines office in Khartoum, please use Google Maps or refer to the provided address. Upon reaching the Saudia Airlines office, promptly proceed to the check-in counter to initiate the required flight procedures.
- To receive assistance from Saudia Airlines, please provide your booking reference or ticket number, along with relevant flight information.
- Please indicate your preferred seating arrangement and any additional requests after finding your reservation.
- If the person has not made a choice, the staff will provide a seat depending on availability.
- If a baggage check is required, the agent will inspect and classify your bags and issue a boarding permit.
- The airline will give you a boarding permit and confirmation after you’ve finished the check-in procedure, simplifying your travel plans.
Saudi Airlines Flight Booking Policy
Any SAUDIA flight reservation may be made by:
- Booking online on the SAUDI website.
- Making reservations with SAUDI.
- The act of going to a City Ticket Office (CTO).
- Making a call to your travel company.
- To ensure a seamless flight booking experience, one can also just provide your destination, travel dates, and passenger information, and click on the ‘Search flights’ button.
One can follow these steps for a smooth Flight Booking process:-
- Please visit the Saudi Airlines office at the airport. There, professional agents will answer your flight reservation questions. Please provide a thorough trip itinerary for evaluation.
- The agent will adjust dates and options to your liking. Choose from the agent’s suggested flights.
- The agent will request the passenger’s name, passport information, and payment information when the passenger selects a flight in order to finish the booking process.
- For the purpose of purchasing tickets, airlines allow a variety of payment methods, including cash, credit, and debit cards.
- The airline offers both paper and electronic ticketing alternatives. Upon payment, you will soon receive the ticket format.
- For accuracy that is guaranteed, confirm your reservation with an airline representative.
Saudi Airlines Flight Change Policy
Subject to a few restrictions, Saudia Airlines provides customers with a liberal policy for changing their tickets. Passengers may be required to pay a price or may qualify for free adjustments depending on factors such as travel class, fare type, route, and timing of the changes. Please be aware that all routes do not allow changes to Economy Saver tickets, if applicable.
International Flights | Flight change fees apply to all price classes. Changes made at least 48 hours before departure cost less than those made within 48 hours. Economy Saver (U) rates are non-refundable. Depending on travel class and itinerary, minors pay 25% less for flight changes than adults.Infants pay 90% less for travel changes than adults. Class and route determine the amount. Flight changes cost EMDs. |
Domestic Flights | Flight change fees apply to all price classes. Changes made at least 48 hours before departure cost less than those made within 48 hours. Economy Saver (U) rates are non-refundable. Depending on travel class and itinerary, minors pay 25% less for flight changes than adults. Infants pay 90% less for travel changes than adults. Class and route determine the amount. Flight changes cost EMDs. |
One can follow these steps for a smooth Flight Change process:-
- Contacting a Saudia Airlines representative offers a convenient way to make changes to your flight itinerary without any difficulties.
- To access your booking details, please provide either the booking reference or the ticket number associated with your reservation.
- Kindly provide the exact date or location of your planned departure.
- Once you have made your selection, the assigned individual will offer assistance and support throughout the process of rebooking.
- The airline representative will evaluate your request and explain your change alternatives.
- Saudia Airlines communicates ticket changes and cost anomalies promptly.
- Pay now.
- After you change your flight, a Saudia Airlines agent will provide you with a new confirmation document with all the modifications. Please check the flight schedule for any updates.
Saudi Airlines Flight Upgrade Policy
- Saudi Airlines offers passengers the convenient option to upgrade their class of service during their flight. Below are the terms and conditions for upgrading a passenger’s class of service when travelling on Saudi Airlines, one can either make an upgradation request via email or the official “SAUDI” website. This exclusive offer presents passengers with a unique opportunity to elevate their travel experience beyond the class they originally selected.
- Passengers must be 12 or older and able to sign contracts. The individual is allowed to legally bind the person(s) stated or included in the Offer to these Terms and Conditions.
- Submitting an Offer in connection with a Saudi Airlines booking, whether directly through their website or indirectly through other methods, qualifies you for an Upgrade, subject to these Terms and Conditions.
- These Terms and Conditions allow Saudi Airlines to accept a Valid Offer until 4 hours before departure. Use the cancellation link in the offer confirmation email to cancel your deal within the given time limit.
- Passengers can submit one Offer per flight for their (065) ticket. Credit cards are required for offers. Every offer has minimum and maximum values.
- Even if there are seats in the requested class, Saudi Airlines can refuse your offer.
- “SAUDIA” accepts only airline-compliant offers. “SAUDIA” accepts these offers till 4 hours before flight departure.
- Use the hyperlink in the offer email to edit or cancel your Offer within the timeframe stated in your confirmation email. This is possible if Saudi Airlines has not accepted your Offer or charged your credit card. If your Offer is accepted before cancellation or change, you must pay the initial price.
- If Saudi Airlines rebooked a customer for reasons other than the default, any offers made for the original booking may be applied to the new flight(s) if upgraded class seats are available.
- “Saudia” will email the upgrade process if the offer is accepted. Acceptance will bill the credit card in full. SV will also provide each passenger with a new ticket reflecting the upgrade. The Upgrade’s pre-payable taxes and fees will be included.
- Unless certain circumstances are met, Saudi Airlines cannot refund or reissue your Offer after charging your payment card.
One can follow these steps for a smooth Flight Upgrade process:-
- Give Saudi Airlines Khartoum office address. Use Google Maps or the table to locate it.
- Consult Saudi Airlines office staff or an authorized airline representative to maximize flight booking. Please tell the airline if you would like to enhance your service, and their capable personnel would be pleased to assist you.
- Your booking reference will help.
- The airline will upgrade class if possible.
- Based on seat availability, cost, and frequent flyer status, staff assess upgrade eligibility.
- If available, the agent will offer premium upgrades.
- After payment, the airline will upgrade you.
Saudi Airlines Flight Cancellation Policy
- The Saudi Airlines Cancellation Policy provides clear guidelines for cancelling flights efficiently. The airline has implemented these rules to facilitate a seamless and effective cancellation process for passengers. When cancelling reservations with Saudi Airlines, it is important to consider the following factors.
- Within 24 hours of booking, travellers may cancel their tickets with Saudi Airlines without being charged a cost. This policy gives travellers the freedom to alter their travel arrangements without incurring costs.
- Passengers have the choice to start the cancellation process with Saudi Airlines in the event of a family member’s death. It’s important to know that in certain situations Saudi Airlines does not charge any cancellation fees for tickets. Passengers will be asked to show legitimate papers as verification of their identification and travel plans in order to comply with the essential standards.
- Through the Saudi Airlines Online Ticket system, passengers can start the reimbursement procedure for their cancelled flight.
One can follow these steps for a smooth Flight Cancellation process:-
- To ensure a personalized and immersive experience, we highly recommend scheduling a face-to-face meeting at the Saudi Airlines office. This will allow you to receive tailored assistance and gain a deeper understanding of our services. Please notify the airline staff regarding the cancellation of your reservation and provide a brief explanation for the termination of the flight.
- To ensure smooth access for airline representatives to your reservation, please provide them with the booking reference or ticket number linked to your booking.
- The Saudi Airlines representative will provide customers with important information about the cancellation policy, offering assistance and support. We will provide you with a comprehensive analysis of the relevant charges and potential reimbursements for your reservation.
- Cancellation fees are determined by the fare policies or service category selected by the customer.
- Upon successful completion of the cancellation process, an email confirmation will be sent to you as evidence that your cancellation request has been processed.
How to Contact Saudi Airlines Khartoum Office?
For contact information regarding Saudi Airlines, it is advisable to refer to their official website. For the specific details you require, please refer to the “Contact Us” section on the airline’s website. The airline offers round-the-clock customer support to address customer inquiries and concerns promptly and efficiently. Moreover, the table below presents a comprehensive list of dependable contact options for initiating communication with airlines.
- Phone Call- Contact Saudi Airlines Khartoum Office customer care to work with a trained aviation specialist. Contacting them ensures speedy communication and skilled flying advice. Contact them at +249 18 352 5311. Our travel professionals are here to help.
- Visiting the Office- Online or airport tickets are available, these ticketing methods are flexible. Online tickets can be browsed and purchased from home, while airport ticket counters have staff to help. Travelers can choose online or airport ticket counter service. The HHH6+653, Al Khurtum, Sudan. Travel questions require preparation. Flight booking requires departure and arrival cities, travel dates, and passenger count. Office staff promptly generate varied queries after feedback.
- By Mail- Email ibesupport@saudia.com to contact the Saudi Airlines Khartoum office. Saudi Airlines’ experts can help with airline, ticket, and other service questions. Email Saudi Airlines for reservations, refunds, or other travel questions.
- Social Media-
SOCIAL MEDIA PLATFORMS | HANDLES/USERNAMES |
SAUDIA AIRLINES الخطوط السعودية | |
@SaudiAirlinesEn. | |
saudi_airlines | |
YOUTUBE | SAUDIA | السعودية |
SAUDI AIRLINES |
What Additional Services Does the Saudi Airlines Khartoum Office Offer?
When you come to the Saudi Airlines office in Khartoum, you may anticipate guidance from a group of highly qualified experts. They are committed to providing you with complete solutions for all of your travel demands and associated obligations. They also provide a variety of supplementary services to round out their core ones. Numerous additional services are available, including the following:
Pet Travel
Saudi Airlines Pet Policy | Saudia Airlines allows passengers to bring their cats in the cabin and dogs as checked baggage, provided they meet the required criteria. |
Pet Reservations | Call Saudia’s Customer Service Team at (+966) 920-022-222 for complete pet policy information. The airline representative will explain the rules for checking pets as luggage. |
Pets in the Cabin | Small cats and carriers weighing less than 11 lbs (5 kg) are allowed in the cabin. One carrier-carried pet is permitted. This service’s pet fee is double the destination’s excess baggage fee. For a round trip from the US to Guangzhou, China, the pet price is $250. The pet cost for US-Saudi Arabia travel is $150. |
Pets in Checked Baggage | If the airplane has adequate ventilation, dogs can fly in the checked baggage area. This service’s pet fee is double the destination’s excess baggage fee. For a round trip from the US to Guangzhou, China, the pet price is $250. The pet cost for US-Saudi Arabia travel is $150. Larger pets are charged double the excess baggage price and ordinary excess baggage charges. |
Carrier Guidelines | Travelling with dogs requires carriers of the correct size. Carriers cannot exceed 21″ x 13″ x 16″ (52.5 cm x 32.5 cm x 40 cm) for cabin and hold travel. To keep pets safe and comfortable while travelling, follow these size guidelines. Your pet’s temporary habitat must be leak-proof and well-ventilated. |
Other Restrictions | Traveling with dogs requires carriers of the correct size. Carriers cannot exceed 21″ x 13″ x 16″ (52.5 cm x 32.5 cm x 40 cm) for cabin and hold travel. To keep pets safe and comfortable while travelling, follow these size guidelines. Your pet’s temporary habitat must be leak-proof and well-ventilated. |
Special Assistance
Saudi Airlines Special Assistance T&C | No. Of Terms and Conditions |
One | The service is specifically designed for SAUDIA guests who have disabilities and are registered with the Ministry of Human Resource and Social Development. |
Two | To avail of the discount, the beneficiary’s name must match the name on the reservation. SAUDIA reserves the right to cancel the reservation if there is a discrepancy, without any financial or legal liability. |
Three | This service is not compatible with any other promotional offers. |
Four | The main guest is essential for the companion to access the service. |
Five | The stated price is applicable only for reservations made via SAUDIA’s official website. |
Six | Codeshare flights and flights operated by other airlines will not accept the service. |
Seven | The application of terms and conditions is necessary. |
Baggage Services and Inquiries
For Delayed Baggage: | Before leaving, notify the arrival station Baggage Service Office of any baggage damage. The professional staff will assess the bag’s damage and write a guest report. The competent staff will provide you with an alternative bag if they have one. If the alternate bag service is unavailable, guests must submit a Baggage Claim Form for compensation. This form must be completed within 7 days of the arriving station Damage Report. |
For Damaged Baggage: | Before leaving, notify the arrival station Baggage Service Office of any baggage damage.The professional staff will assess the bag’s damage and write a guest report. The competent staff will provide you with an alternative bag if they have one. If the alternate bag service is unavailable, guests must submit a Baggage Claim Form for compensation. This form must be completed within 7 days of the arriving station Damage Report. |
Group Booking
- -Group bookings are exempt from book-and-buy. This policy aims to meet seating demand.
- -When booking a party of 10 or more passengers, make sure at least one flight segment is shared to the same destination. A single PNR or numerous PNRs can do this.
Unaccompanied Minor Travel
- SAUDIA Airlines has the authority to decline travel for unaccompanied minors.
- SAUDIA airlines have a policy in place where they do not allow unaccompanied children under the age of 5 to travel on their flights.
- Confirmation of reservations is required for all travel to the final destination.
Hotel Booking
- Saudi Airlines’ Hotel booking policy states that layover offers will be announced by the end of January.
- These offers will allow travellers flying with Saudia or Flyna Airlines to stay in the country for a maximum of 96 hours.
- Saudia Airlines offers passengers the added benefit of a complimentary overnight hotel stay.
Lost and Found
- If you accidentally left any belongings on your flight, it is important to contact the baggage services office at the airport where you arrived.
- They will be able to assist you in locating and retrieving your lost items.
- Unclaimed items from flights will be transferred to the Main Baggage Services Office in Jeddah city if not claimed within 30 days of the flight’s arrival.
Coverage Against Personal Liabilities
- Get covered with Saudi Airlines international travel insurance for all your medical needs and treatment costs in Saudi Arabia. Additionally, SAUDIA is responsible for baggage damage, loss, or destruction of up to 1,288 SDRs. and many more, one can also check the airline’s website to know more about their coverage against personal liabilities policy.
Promotions, Offers, and Loyalty Programs
- Get more out of your ALFURSAN Miles membership. Earn and redeem Reward and Tier Miles in the air on SAUDIA and SkyTeam flights. Plus, earn Reward Miles on the ground with our partner offers. Elevate your travel experience effortlessly.
- ALFURSAN members enjoy exclusive benefits like reward tickets, upgrades, lounge access, extra luggage, priority wait-listing, and more! Join now for a world of rewards. That’s not all! Saudia’s membership in the SkyTeam alliance offers you endless opportunities to earn and use miles across a global network of airlines.
- ALFURSAN members enjoy exclusive offers from our partners, including SkyTeam airlines, banks, hotels, car rentals, and telecommunication. These offers boost your miles and enhance your ALFURSAN experience. Join now!
Conclusion
Saudia, founded in 1945, is a major airline. The corporation is headquartered at Khartoum King Abdulaziz International Airport. The airline serves 120 destinations in the Middle East, North America, Europe, Asia, and Africa. AACO (Aran Air Carriers Organization), a notable aviation association, includes this airline. The airline’s Khartoum headquarters handle passenger inquiries about flight bookings, cancellations, rebookings, and other issues. Read on for the Saudi Arabian Airlines Khartoum main office address and other facts.
Travel Your Way with SAUDIA‘s Ancillary Services
FAQs on Saudi Airlines Khartoum Office
Saudi Airlines Office Other Locations
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