The South African Airways Shanghai Office operates as a reliable body for passengers seeking a comfortable travel experience. The office caters to a wide range of passenger needs by providing detailed information on the airline’s travel services and guidelines. Furthermore, the airline’s office gives assistance regarding passenger queries. Additionally, special requests during or after flights can be made at the Shanghai office of South African Airways. Its dedicated staff helps passengers fulfil their special requirements.
Based in Shanghai, the South African Airways Office readily assists passengers at every stage of their journey. To fulfil this aspect, the office’s team of experienced professionals offers reliable assistance through different mediums. For face-to-face assistance, the office can be reached using the address provided. Others can make use of the official phone number. Moreover, the email addresses of various departments are helpful to get 24/7 assistance.
Basic Details of South African Airways Shanghai Office
Understanding the basic details of the SAA Shanghai Office is essential for travellers seeking clear communication and assistance. From contact information to office hours, the following are some basic details to know:
Office Phone Number | +1-800-491-0297 or +86 21 96990 |
Customer Service Number | 00 27 11 978 2888 |
Headquarters Address | Kempton Park, South Africa |
Hubs | O R Tambo International Airport |
Working Hours | Monday to Friday 09:30 AM to 05:30 PM |
Official Website | https://www.flysaa.com/ |
Flight Booking | https://www.flysaa.com/plan-book/book |
Manage Booking | https://www.flysaa.com/manage-fly |
Flight Schedule | https://www.flysaa.com/plan-book/travel-information/flight-schedules |
Online Check-In | https://www.flysaa.com/manage-fly/manage/check-in |
Baggage Information | https://www.flysaa.com/manage-fly/baggage/baggage-policies |
Facebook Support | https://www.facebook.com/FlySAA |
Twitter Support | https://twitter.com/flysaa |
Instagram Support | https://www.instagram.com/flysaa/ |
Youtube Support | https://www.youtube.com/user/FlySAA100 |
What is the South African Airways Shanghai Office Address?
The South African Airways Office is located in Shanghai. Prior knowledge of the airline’s office address can help flyers get in-person guidance. At this office, they can inquire about queries like the flight availability to/from Shanghai. After resolving such queries, flyers can also make reservations with the help of the professionals at this office.
Given below is the SAA Shanghai Office address:
4RV5+P8J, Yingbin Expy, Pudong, Shanghai, China
What is the South African Airways Shanghai Office Phone Number?
One of the easiest ways to connect with the South African Airways Office in Shanghai is via call. The South African Airways Shanghai Office phone number is +86 21 96990. It is a convenient channel to connect with the office representatives to resolve travel queries and concerns.
What is the Email Address of the SAA Shanghai Office?
Passengers can connect with the South African Airways Office based in Shanghai via email for 24/7 assistance. They can utilize department-specific email addresses to communicate their related concerns. Prompt responses tailored to various passenger needs and inquiries are ensured by this online mode of communication.
The email addresses for different departments of the South African Airways office are given below:
Departments | Email Address |
Refunds | OnlineRefunds@flysaa.com |
Group Reservations | Groupsales@flysaa.com |
Customer Care | saacustomerservice@flysaa.com |
Voyager | voyagerservicerecovery@flysaa.com |
Which Aircraft does South African Airways Operate?
Encompassing a variety of aircraft, The South African Airways fleet has 12 planes in service. These planes are carefully selected to meet the diverse needs of both long and short-haul flights. Specifically, this carrier possesses a mix of Airbus and Boeing models. Details in relation to their features can be obtained by connecting with the South African Airways Shanghai Office.
The fleet of South African Airways comprises the following:
- Airbus A320-200
- Airbus A340-300
- Airbus A330-300
- Boeing 737-300
- Boeing 737-800
How Much is the Baggage Allowance for South African Airways?
The baggage allowance for South African Airways is determined by factors such as the travel class, route, and fare type. Passengers are suggested to connect with the Shanghai Office of South African Airways to review the specific baggage policies applicable to their journey, as these may vary.
For passengers flying in different cabins, general information on checked baggage allowance is given below:
Class of Travel | Number of Items | Weight |
Business | 2 | 32 kg per bag |
Economy | 1 | 23 kg |
The free allowance for hand baggage is mentioned in the following table:
Travel Class | Number of Pieces | Dimensions | Weight |
Economy | 1 | 56 cm x 36 cm x 23 cm | 8 kg |
Business | 2 | 56 cm x 36 cm x 23 cm | 8 kg per piece |
Hand luggage also includes 1 personal bag having dimensions of 30 cm x 40 cm x 10 cm for each travel class.
Services Offered by the South African Airways Shanghai Baggage Office
The South African Airways Shanghai Baggage Office is dedicated to offering luggage-related services. These services ensure that the flyer’s baggage-related concerns are managed promptly and satisfactorily.
Some of the major services offered by the dedicated team of this office include the following:
- The office tracks and provides regular updates on delayed luggage.
- It assists fliers in the process of recovering lost items.
- The office in Shanghai responsibly returns a flier’s belongings left behind during travel.
- It offers comprehensive guidelines on hazardous and restricted items.
- Compliance with safety regulations and smooth travel are ensured.
- This office provides guidance to fliers dealing with damaged baggage.
Which Travel Queries are Managed by the South African Airways Shanghai Office?
Efficiently managing various travel queries is one of the roles served by the SAA Shanghai Office. Travellers often reach out to the airline’s office seeking real-time updates on their flight status. This includes information on departure and arrival times. Gate details and any potential delays or changes to the schedule are also provided as required.
The other frequent queries managed by the South African Airways Office in Shanghai are mentioned below:
Flight bookings | Unaccompanied minor travel | check-in | Airport information |
Refund applications | Travel Insurance | Flight schedules | Special assistance |
Car rentals | Voyager flyer program | Seat selections | Cabin upgradation |
Which Services are Offered by the South African Airways Shanghai Office?
Travellers flying with South African Airways are facilitated with several services throughout their journey. Both regional and international travellers can utilize flight booking services at the South African Airways Ticketing Office in Shanghai. Changes in pre-booked tickets can be made with the help of professionals at this office. Travellers can also make cancellations when travel plans are dropped due to any reason.
Some of the other major services include the following:
Documentation for Travel
At the South African Airways Office in Shanghai, passengers can get information regarding all important documents needed during air travel. The staff at this office helps passengers with visa queries and passport validations. This service helps in seamless check-ins at the airport.
Airport Facilities
Assistance related to airport facilities is offered by the South African Airways Shanghai Office. This can include information concerning check-in counters and baggage claim areas. Also, travellers can learn about the lounge’s eligibility criteria from this office.
Special Assistance for Disabled Flyers
Ensuring exclusivity in air travel, the Shanghai Office of South African Airways offers special assistance for disabled flyers. At the office, the team of professionals is well-trained to provide personalized support. From wheelchair assistance to guidance through security procedures, this office prioritizes the comfort and safety of all flyers.
On-Board Facilities
Passengers travelling with South African Airways can have concerns regarding the on-board facilities. In this regard, the Shanghai office assists passengers by providing insights about meal options offered during flights. The professionals of this office also give reliable assistance for in-flight entertainment options and seating arrangements.
Cabin Upgradation
For those seeking an elevated travel experience, the South African Airways Shanghai Office offers cabin upgrade options. With the help of officials, flyers can upgrade to premium classes and indulge in enhanced comfort. The seat upgrade service allows flyers to enjoy the best amenities and personalized services.
Animal Travel Procedures
The Shanghai Office of South African Airways understands the importance of pets’ well-being during air travel. This office is well-versed in animal travel procedures. It offers guidance on documentation and crate requirements.
Refund Applications
Fliers’ refund requests are addressed at the SAA Shanghai Office. This service helps those seeking refunds due to cancellations or disruptions. Guidelines regarding other eligible reasons are also provided at this office. This helps in navigating the complexities of the refund process.
In Summation
The South African Airways Shanghai Office ensures every flier’s convenience during a journey. It is ensured by providing essential services to cater to their needs. To get the advantage of these services, the airline’s office can be contacted through different mediums. This includes office address, phone number, and email IDs.
Let’s Take You There Now
FAQs on South African Airways Shanghai Office
What is the South African Airways Shanghai Office address?
4RV5+P8J, Yingbin Expy, Pudong, Shanghai, China
Does the SAA Shanghai Office help with check-in procedures?
Yes, this office can be reached to inquire about the check-in procedure.
Where is the SAA Shanghai Airport Office located?
The airport office is located at Shanghai Pudong International Airport
What is the South African Airways Shanghai Office phone number?
+86 21 96990
Does the SAA Shanghai Baggage Office book extra allowance?
Passengers can get in touch with this office to reserve an extra baggage allowance if available.
Which services are offered by the SAA Ticketing Office in Shanghai?
Flight reservations and cancellations are among the services offered by this office.
What are the operational days of the SAA Shanghai Office?
South African Airways’ office usually operates Monday-Friday, 09:30 A.M. to 05:30 P.M.
South African Airways Office Other Locations
- South African Airways Windhoek Office
- South African Airways Sao Paulo Office
- South African Airways Jakarta Office
- South African Airways Hong Kong Office
- South African Airways Moscow Office
- South African Airways Lagos Office
- South African Airways Bahrain Office
- South African Airways Jeddah Office
- South African Airways New York Office
- South African Airways Manama Office
- South African Airways Komjadi Office
- South African Airways Guangzhou Office
- South African Airways Tel Aviv Office
- South African Airways Dublin Office
- South African Airways Sabah Office
- South African Airways Botswana Office
- South African Airways Kota Kinabalu Office
- South African Airways Mumbai Office
- South African Airways Hyderabad Office
- South African Airways Frankfurt Office
- South African Airways Swaziland Office