Viva Air Guayaquil Office

Airlines Office’s, Head Office, Ticket Office, Headquarters

22

time

24x7

Note: This not airlines official number +1-800-491-0297. It may connect you with travel agency.

+593 4-216-9000


http://www.vivaair.com/pe/


Av. de las Américas, Guayaquil 090513, Ecuador

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Viva Air is a low-cost airline based in Colombia, offering affordable flights to destinations throughout South America. If you’re planning a trip to or from Guayaquil and need assistance with your reservations, you may want to visit the Viva Air Guayaquil Office. When you arrive at the office, you will be greeted by friendly and knowledgeable staff who can help you with all your travel needs. Whether you need to book a flight, make changes to an existing reservation, or have questions about baggage allowances or check-in procedures, the team at the Viva Air Guayaquil Ticket Office is here to help.

If you need to make changes to your reservation, the Viva Air Office in Guayaquil can assist you with that as well. You can modify your flight itinerary, change the name on your ticket, or upgrade your seat, among other things. Keep in mind that there may be fees associated with these changes, depending on the specifics of your reservation.

Where is the Viva Air Guayaquil Office Address?

Here is a map and office address for Guayaquil:

Av. de las Américas, Guayaquil 090513, Ecuador

How to Contact the Viva Air Guayaquil Office?

If you need to contact the Viva Air Guayaquil Office, there are several ways you can do so to receive assistance with bookings, flight information, customer service inquiries, and more. Here’s how you can get in touch:

Guayaquil Office Phone Number+1-800-491-0297 or +593 4-216-9000
Customer Support Number1 (855) 652-0600
Headquarters AddressRionegro, Colombia
HubsEl Dorado International Airport
Working HoursEveryday 24*7
Official Websitehttp://www.vivaair.com/pe/
Flight Statushttps://www.vivaair.com/pe/en/flight-status
Facebook Supporthttps://www.facebook.com/GrupoVivaAir/
Twitter Supporthttps://twitter.com/VivaAirpe
Instagram Supporthttps://www.instagram.com/vivaairpe/

It’s worth noting that if you have a specific question or issue related to your reservation, it’s best to have your reservation number handy when you contact the Viva Air Guayaquil Office. This will help the representative assist you more efficiently.

Queries Handled by the Customer Care Team of the Viva Air Office in Guayaquil

The customer care team at the Viva Air Office in Guayaquil is trained to handle a wide range of queries and issues related to Viva Air flights. Here are some of the common queries that the customer care team can assist you with:

Reservation Queries

  • If you need help with making a new reservation, changing an existing reservation, or canceling a reservation, the customer care team can assist you with this.

Baggage Queries

  • If you have questions about the baggage allowance, excess baggage fees, or special baggage requirements (such as sports equipment or musical instruments), the customer care team can provide you with the necessary information.

Check-in Queries

  • If you need help with checking in for your flight, or if you have questions about the check-in process, the customer care team can guide you through it.

Flight Queries

  • If you have questions about your flight schedule, flight status, or connecting flights, the customer care team can provide you with the latest information.

Refund Queries

  • If you need help with requesting a refund for a canceled or rescheduled flight, the customer care team can assist you with this.

Special Assistance Queries

  • If you require special assistance during your flight (such as wheelchair assistance or special meals), the customer care team can help you arrange this.

Loyalty Program Queries

  • If you have questions about the Viva Air loyalty program, such as how to earn points or redeem rewards, the customer care team can provide you with the necessary information.

General Inquiries

  • If you have any other questions or concerns related to Viva Air flights, the customer care team is available to assist you.

Overall, the customer care team at the Viva Air Office in Guayaquil is dedicated to providing excellent customer service and ensuring that your travel experience with Viva Air is as smooth and hassle-free as possible.

Why we Connecting with Viva Air Guayaquil office?

There are several reasons why you might want to connect with the Viva Air Guayaquil Office. Here are some possible scenarios:

Booking a Flight

  • If you want to book a flight with Viva Air, you can visit the Guayaquil office to make a reservation in person. This is especially useful if you prefer to speak with a representative face-to-face or if you have any questions about the booking process.

Making Changes to your Reservation

  • If you need to make changes to your existing reservation, such as changing the date or time of your flight, you can contact the Guayaquil office for assistance. The customer care team can help you make the necessary changes to your reservation and advise you of any applicable fees.

Checking in for your Flight

  • If you prefer to check in for your flight in person rather than online, you can visit the Guayaquil office to do so. The customer care team can assist you with the check-in process and provide you with your boarding pass.

Resolving Issues with your Flight

  • If you encounter any issues with your flight, such as delays or cancellations, you can contact the Guayaquil office for assistance. The customer care team can provide you with the latest information about your flight and help you make alternative arrangements if necessary.

Providing Feedback or Making a Complaint

  • If you have feedback or a complaint related to your travel experience with Viva Air, you can contact the Guayaquil office to share your concerns. The customer care team will do their best to address your concerns and provide you with a satisfactory resolution.

Overall, connecting with the Viva Air Guayaquil office can be beneficial for a variety of reasons. Whether you need assistance with booking a flight, making changes to your reservation, or resolving issues with your flight, the customer care team is available to help you.

Where to Download the Viva Air Mobile Application?

Download the Viva Air Application from the below-mentioned links and drop your query there:

Android Usershttps://play.google.com/store/apps/details?id=com.vivaaerobus.app&hl=en_IN&gl=US
IOS Usershttps://apps.apple.com/us/app/viva-air-vuelos-baratos/id1551181953

Which Planes Does Viva Air Fly?

Viva Air Fleet
AircraftIn service
Airbus A320-20029
Airbus A320neo12
Total41

FAQs Related to the Viva Air Guayaquil Office

Here are some frequently asked questions below the Viva Air Guayaquil Office:

What are the operating hours of the Viva Air Guayaquil Office?

Monday to Sunday, from 9:00 am to 5:00 pm local time.

How do I make a reservation at the Viva Air Guayaquil Office?

To make a reservation at the Viva Air Guayaquil Office, you can visit the office during its operating hours and speak with a representative. You will need to provide your travel details, such as your destination, travel dates, and personal information.

Can I change or cancel my reservation at the Viva Air Guayaquil Office?

Yes, you can change or cancel your reservation at the Viva Air Guayaquil Office. However, please note that changes or cancellations may be subject to fees, depending on the fare rules of your ticket.

Can I check in for my flight at the Viva Air Guayaquil Office?

Yes, you can check in for your flight at the Viva Air Guayaquil Office. You can either check in online and print your boarding pass, or you can visit the office during its operating hours to check in in person.

What documents do I need to bring to the Viva Air Guayaquil Office for check-in?

To check in for your flight at the Viva Air Guayaquil Office, you will need to bring your valid photo ID and your reservation confirmation. If you are traveling internationally, you may also need to bring your passport and any required visas.

Can I purchase additional baggage allowance at the Viva Air Guayaquil Office?

Yes, you can purchase additional baggage allowance at the Viva Air Guayaquil Office. However, please note that the fees for additional baggage may vary depending on your destination and the weight of your bags.

Can I make a special request for my flight at the Viva Air Guayaquil Office?

Yes, you can make a special request for your flight at the Viva Air Guayaquil Office. For example, you can request a special meal or wheelchair assistance. Please note that special requests are subject to availability and may incur additional fees.

How do I contact the Viva Air Guayaquil Office?

+593 4-216-9000

Can I get a refund for my cancelled flight at the Viva Air Guayaquil Office?

If your flight was cancelled by Viva Air and you are eligible for a refund, you can request a refund at the Viva Air Guayaquil Office. The customer care team can assist you with the refund process and provide you with the necessary forms to complete.

Viva Air Office Other Locations