Customer-care@airfrance.fr
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The Air France Shanghai Office serves as a pivotal hub for Air France passengers in the bustling city, catering to a diverse range of inquiries and services. This article provides a comprehensive overview of the Air France Shanghai Office, offering insights into its address, contact details, and the array of services it provides to travelers.
Air France Shanghai Office Address and Contact Details
The Air France Office in Shanghai is a key point of contact for passengers seeking assistance and information. Here are the essential details:
Air France Shanghai Office Address
Shanghai Office Address: Shanghai, 4RV5+P8J, Yingbin Expy, Pudong, Shanghai, China.
Shanghai Office Phone No.: 4008-808-808
How to Contact the Air France Shanghai Office?
For inquiries, reservations, or general assistance, passengers can easily reach out to the Air France Shanghai Office through the following contact details:
| Air France Shanghai Phone Number | +1-800-491-0297 or 4008-808-808 |
| Air France Support Email ID | Customer-care@airfrance.fr |
| Air France – Working Hours | Monday to Friday from 9 AM to 5 PM |
| Air France Hubs | Paris Charles de Gaulle Airport |
| Air France Headquarters | Tremblay-en-France, France |
| Head Office | Air France Head Office |
| Ticket Office | Air France Ticket Office |
| Air France Official Website | Official Website |
| Air France Flight Booking | Book Now |
| Air France Check in | Check in |
| Air France Facebook Support | |
| Air France Twitter Support | |
| Air France Instagram Support | |
| Air France YouTube Support | YOUTUBE |
The dedicated team at the Shanghai Office is ready to assist with various queries, ensuring a smooth and seamless experience for travelers.
Air France Shanghai Office Map Location
Air France Shanghai Airport Address
In addition to the city office, Air France maintains a presence at major airports, including those in Shanghai. The airport office details are as follows:
Shanghai Airport Address: Shanghai Pudong International Airport, 4RV5+P8J, Yingbin Expy, Pudong, Shanghai, China.
Shanghai Airport Phone No.: +86 21 96990
Air France Shanghai Airport Map Location
Air France Baggage Information
Air France Baggage Phone Number: 800-873-2247
Air France Baggage Support Email: customer-care@airfrance.fr
Air France Baggage Lost and Found: Click Here
Air France Baggage Inquiries: Click Here
Air France Shanghai Office Customer Care Section handles the following inquiries
The Customer Care Section at the Air France Shanghai Office is equipped to address a variety of inquiries, ensuring that passengers receive comprehensive assistance. Here is a table outlining the main categories of inquiries handled by the customer care team:
| Inquiry Type | Description |
| Flight Reservations | Assistance with booking, modifying, or canceling flight reservations |
| Ticketing and Payments | Inquiries related to ticket prices, payment methods, and billing concerns |
| Flight Schedules | Information on flight timings, delays, and changes to the regular schedule |
| Baggage Policies | Guidance on baggage allowances, restrictions, and reporting lost or damaged baggage |
| Check-In Assistance | Help with the online check-in process, seat selection, and boarding passes |
| Travel Documentation | Clarifications on passport requirements, visa information, and other travel documents |
| Flight Status Updates | Real-time updates on flight statuses, including delays, cancellations, or diversions |
Air France Provides a Wide Range of Plane / Aircraft Types
| Air France Fleet |
| Aircraft | In service | Orders |
|---|---|---|
| Airbus A220-300 | 32 | 28 |
| Airbus A318-100 | 6 | – |
| Airbus A319-100 | 12 | – |
| Airbus A320-200 | 37 | – |
| Airbus A321-100 | 4 | – |
| Airbus A321-200 | 11 | – |
| Airbus A330-200 | 14 | – |
| Airbus A350-900 | 27 | 14 |
| Airbus A350-1000 | – | – |
| Boeing 777-200ER | 18 | – |
| Boeing 777-300ER | 43 | – |
| Boeing 787-9 | 10 | – |
| Air France Cargo Fleet | ||
| Airbus A350F | – | 8 |
| Boeing 777F | 2 | – |
| Total | 216 | 50 |
Conclusion
The Air France Shanghai Office stands as a vital resource for passengers in the city, providing support, information, and services. The strategic locations of both the city office and the airport office ensure accessibility, and the dedicated customer care team addresses a wide range of inquiries. As part of the global Air France network, the Shanghai Office contributes to the airline’s commitment to delivering a seamless and enjoyable travel experience.
FAQs on Air France Shanghai Office
What is the address of the Air France Shanghai Office?
The Air France Shanghai Office is located at Shanghai, 4RV5+P8J, Yingbin Expy, Pudong, Shanghai, China.
How can I contact the Air France Shanghai Office for reservations?
You can contact the Shanghai Office through phone or email. The contact details are available on the official website.
Is there an Air France office at Shanghai airports?
Yes, Air France has a presence at Shanghai airports, providing services to passengers arriving and departing from these hubs.
What are the baggage policies for Air France flights?
Information on baggage allowances, restrictions, and guidelines can be found on the official website or by contacting the Shanghai Office.
Are there special assistance services available at the Air France Shanghai Airport office?
Yes, the Air France Shanghai Airport office provides assistance for passengers with special needs. Contact the office for more information.
Can I make changes to my booking through the Shanghai Office?
Yes, the Shanghai Office handles reservation changes. Contact them directly for assistance.
What aircraft types does Air France operate on its Shanghai routes?
Air France operates a fleet that includes Airbus A320, Boeing 777, and Airbus A380 aircraft on its Shanghai routes.
How can I inquire about travel policies with Air France?
Passengers can visit the official Air France website or contact the Shanghai Office for information on travel policies.
Does Air France have a loyalty program?
Yes, Air France offers a loyalty program. Inquiries regarding the program can be directed to the Shanghai Office.
What is the procedure for obtaining a refund for a canceled flight with Air France?
For information on refunds and cancellations, contact the customer care team at the Shanghai Office through phone or email.
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