Air France Shanghai Office



Note: This not airlines official number +1-800-491-0297. It may connect you with travel agency.

1800 419 2033

Shanghai, 4RV5+P8J, Yingbin Expy, Pudong, Shanghai, China


The Air France Shanghai Office serves as a pivotal hub for Air France passengers in the bustling city, catering to a diverse range of inquiries and services. This article provides a comprehensive overview of the Air France Shanghai Office, offering insights into its address, contact details, and the array of services it provides to travelers.

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Air France Shanghai Office Address and Contact Details

The Air France Office in Shanghai is a key point of contact for passengers seeking assistance and information. Here are the essential details:

Air France Shanghai Office Address

Shanghai Office Address: Shanghai, 4RV5+P8J, Yingbin Expy, Pudong, Shanghai, China.

Shanghai Office Phone No.: 4008-808-808

How to Contact the Air France Shanghai Office?

For inquiries, reservations, or general assistance, passengers can easily reach out to the Air France Shanghai Office through the following contact details:

Air France Shanghai Phone Number+1-800-491-0297 or 4008-808-808
Air France Support Email
Air France – Working HoursMonday to Friday from 9 AM to 5 PM
Air France HubsParis Charles de Gaulle Airport
Air France HeadquartersTremblay-en-France, France
Head OfficeAir France Head Office
Ticket OfficeAir France Ticket Office
Air France Official WebsiteOfficial Website
Air France Flight BookingBook Now
Air France Check inCheck in
Air France Facebook SupportFACEBOOK
Air France Twitter SupportTWITTER
Air France Instagram SupportINSTAGRAM
Air France YouTube SupportYOUTUBE

The dedicated team at the Shanghai Office is ready to assist with various queries, ensuring a smooth and seamless experience for travelers.

Air France Shanghai Office Map Location

Air France Shanghai Airport Address

In addition to the city office, Air France maintains a presence at major airports, including those in Shanghai. The airport office details are as follows:

Shanghai Airport Address: Shanghai Pudong International Airport, 4RV5+P8J, Yingbin Expy, Pudong, Shanghai, China.

Shanghai Airport Phone No.: +86 21 96990

Air France Shanghai Airport Map Location

Air France Baggage Information

Air France Baggage Phone Number: 800-873-2247

Air France Baggage Support Email:

Air France Baggage Lost and Found: Click Here

Air France Baggage Inquiries: Click Here

Air France Shanghai Office Customer Care Section handles the following inquiries

The Customer Care Section at the Air France Shanghai Office is equipped to address a variety of inquiries, ensuring that passengers receive comprehensive assistance. Here is a table outlining the main categories of inquiries handled by the customer care team:

Inquiry TypeDescription
Flight ReservationsAssistance with booking, modifying, or canceling flight reservations
Ticketing and PaymentsInquiries related to ticket prices, payment methods, and billing concerns
Flight SchedulesInformation on flight timings, delays, and changes to the regular schedule
Baggage PoliciesGuidance on baggage allowances, restrictions, and reporting lost or damaged baggage
Check-In AssistanceHelp with the online check-in process, seat selection, and boarding passes
Travel DocumentationClarifications on passport requirements, visa information, and other travel documents
Flight Status UpdatesReal-time updates on flight statuses, including delays, cancellations, or diversions

Air France Provides a Wide Range of Plane / Aircraft Types

Air France Fleet
AircraftIn serviceOrders
Airbus A220-3003228
Airbus A318-1006
Airbus A319-10012
Airbus A320-20037
Airbus A321-1004
Airbus A321-20011
Airbus A330-20014
Airbus A350-9002714
Airbus A350-1000
Boeing 777-200ER18
Boeing 777-300ER43
Boeing 787-910
Air France Cargo Fleet
Airbus A350F8
Boeing 777F2


The Air France Shanghai Office stands as a vital resource for passengers in the city, providing support, information, and services. The strategic locations of both the city office and the airport office ensure accessibility, and the dedicated customer care team addresses a wide range of inquiries. As part of the global Air France network, the Shanghai Office contributes to the airline’s commitment to delivering a seamless and enjoyable travel experience.

FAQs on Air France Shanghai Office

What is the address of the Air France Shanghai Office?

The Air France Shanghai Office is located at Shanghai, 4RV5+P8J, Yingbin Expy, Pudong, Shanghai, China.

How can I contact the Air France Shanghai Office for reservations?

You can contact the Shanghai Office through phone or email. The contact details are available on the official website.

Is there an Air France office at Shanghai airports?

Yes, Air France has a presence at Shanghai airports, providing services to passengers arriving and departing from these hubs.

What are the baggage policies for Air France flights?

Information on baggage allowances, restrictions, and guidelines can be found on the official website or by contacting the Shanghai Office.

Are there special assistance services available at the Air France Shanghai Airport office?

Yes, the Air France Shanghai Airport office provides assistance for passengers with special needs. Contact the office for more information.

Can I make changes to my booking through the Shanghai Office?

Yes, the Shanghai Office handles reservation changes. Contact them directly for assistance.

What aircraft types does Air France operate on its Shanghai routes?

Air France operates a fleet that includes Airbus A320, Boeing 777, and Airbus A380 aircraft on its Shanghai routes.

How can I inquire about travel policies with Air France?

Passengers can visit the official Air France website or contact the Shanghai Office for information on travel policies.

Does Air France have a loyalty program?

Yes, Air France offers a loyalty program. Inquiries regarding the program can be directed to the Shanghai Office.

What is the procedure for obtaining a refund for a canceled flight with Air France?

For information on refunds and cancellations, contact the customer care team at the Shanghai Office through phone or email.

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