British Airways Nairobi Office



Note: This not airlines official number +1-800-491-0297. It may connect you with travel agency.

0124 412 0715

Waiyaki Way, Nairobi, Kenya


The British Airways Nairobi Office stands as a gateway to seamless air travel for passengers in the Nairobi. As an integral part of the British Airways network, this office caters to the diverse needs of travelers, providing assistance, information, and support. This article unveils the essential details of the British Airways Nairobi Office, including its address, contact information, services, and more.

British Airways Nairobi Office, British Airways Nairobi Office Address, British Airways Nairobi Office Phone Number, British Airways Nairobi Office Email, How to Contact British Airways Nairobi Office, British Airways Nairobi Airport Address, British Airways Baggage Information, TravelTween

British Airways Nairobi Office Address and Contact Details

For travelers relying on British Airways for their journeys, the Nairobi Office is a vital point of contact. Here are the key details:

British Airways Nairobi Office Address

Nairobi Office Address: Waiyaki Way, Nairobi, Kenya.

Nairobi Office Phone No.: 0124 412 0715

How to Contact the British Airways Nairobi Office?

Passengers can connect with the British Airways Office in Nairobi through various communication channels. Whether for inquiries, reservations, or general assistance, utilize the following contact details:

British Airways Nairobi Phone Number+1-800-491-0297 or 0124 412 0715
British Airways – Working HoursEveryday 24×7
British Airways HubsHeathrow Airport
British Airways HeadquartersHarmondsworth, United Kingdom
Head OfficeBritish Airways Head Office
Ticket OfficeBritish Airways Ticket Office
British Airways Official WebsiteOfficial Website
British Airways Flight BookingBook Now
British Airways Flight StatusCheck Status
British Airways Check inCheck in
British Airways Facebook SupportFACEBOOK
British Airways Twitter SupportTWITTER
British Airways Instagram SupportINSTAGRAM
British Airways YouTube SupportYOUTUBE

The dedicated team at the Nairobi Office is ready to assist with a range of queries, ensuring a seamless experience for travelers.

British Airways Nairobi Office Map Location

British Airways Nairobi Airport Address

In addition to the city office, British Airways maintains a presence at major airports, including those in Nairobi. The airport office details are as follows:

Nairobi Airport Address: Jomo Kenyatta International Airport, Embakasi, Nairobi, Kenya.

Nairobi Airport Phone No.: +254 20 822111

British Airways Nairobi Airport Map Location

British Airways Baggage Information

Baggage Telephone Number: 1-800-828-8144

Baggage Lost and Found: Click Here

Baggage Inquiries: Click Here

British Airways Nairobi Office Customer Care Section handles the following inquiries

The Customer Care Section at the British Airways Nairobi Office is well-prepared to address a variety of inquiries, ensuring passengers receive comprehensive assistance. Here is a table outlining the main categories of inquiries handled by the customer care team:

Inquiry TypeDescription
Flight ReservationsAssistance with booking, modifying, or canceling flight reservations
Ticketing and PaymentsInquiries related to ticket prices, payment methods, and billing concerns
Flight SchedulesInformation on flight timings, delays, and changes to the regular schedule
Baggage PoliciesGuidance on baggage allowances, restrictions, and reporting lost or damaged baggage
Check-In AssistanceHelp with the online check-in process, seat selection, and boarding passes
Travel DocumentationClarifications on passport requirements, visa information, and other travel documents
Flight Status UpdatesReal-time updates on flight statuses, including delays, cancellations, or diversions

British Airways Provides a Wide Range of Plane / Aircraft Types

British Airways Fleet
AircraftIn serviceOrders
Airbus A319-10029
Airbus A320-20055
Airbus A320neo2013
Airbus A321neo137
Airbus A350-1000180
Airbus A380-80012
Boeing 777-200ER43
Boeing 777-300ER16
Boeing 777-918
Boeing 787-812
Boeing 787-918
Boeing 787-10711


The British Airways Nairobi Office serves as a pivotal point for travelers in Nairobi, offering essential services and support. Whether passengers need assistance, information, or reservations, the Nairobi Office plays a crucial role in ensuring a seamless travel experience. As part of the British Airways network, the Nairobi Office contributes to the airline’s commitment to delivering reliable and customer-centric air travel solutions.

FAQs on British Airways Nairobi Office

What is the address of the British Airways Nairobi Office?

The British Airways Nairobi Office is located at Waiyaki Way, Nairobi, Kenya.

How can I contact the British Airways Nairobi Office for reservations?

You can contact the Nairobi Office through phone or email. The contact details are available on the official website.

Is there a British Airways office at Nairobi airports?

Yes, British Airways has a presence at Nairobi airports, providing services to passengers arriving and departing from these hubs.

What are the baggage policies for British Airways flights?

Information on baggage allowances, restrictions, and guidelines can be found on the official website or by contacting the Nairobi Office.

Are there special assistance services available at the British Airways Nairobi Airport office?

Yes, the British Airways Nairobi Airport office provides assistance for passengers with special needs. Contact the office for more information.

Can I make changes to my booking through the Nairobi Office?

Yes, the Nairobi Office handles reservation changes. Contact them directly for assistance.

What aircraft types does British Airways operate on its Nairobi routes?

British Airways operates a fleet that includes Airbus A320, Boeing 777, and Boeing 787 aircraft on its Nairobi routes.

How can I inquire about travel policies with British Airways?

Passengers can visit the official British Airways website or contact the Nairobi Office for information on travel policies.

Does British Airways have a loyalty program?

Yes, British Airways offers a loyalty program. Inquiries regarding the program can be directed to the Nairobi Office.

What is the procedure for obtaining a refund for a canceled flight with British Airways?

For information on refunds and cancellations, contact the customer care team at the Nairobi Office through phone or email.

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