Go First Colombo Office

time

24x7

customerservice@goair.in

Note: This not airlines official number +1-800-491-0297. It may connect you with travel agency.

+94 117 711 510


https://www.flygofirst.com/


Hemas Building, Sir Razik Fareed Mawatha, Colombo 00100, Sri Lanka

verified

Go First Airlines, also popular by the name “Go Air”, is a domestic and International low-cost airline. Go First Airlines has its office in the Colombo City of Sri Lanka with a strong presence and its headquarters is located in Mumbai International Airport.

Go First Colombo Office, Go First Colombo Office Address, Go First Colombo Office Phone Number, Go First Colombo Office Email, How to Contact Go First Colombo Office, Go First headquarters

Go First Colombo Office Address

Hemas Building, Sir Razik Fareed Mawatha, Colombo 00100, Sri Lanka

Above mentioned is the official address of the Go First Airport office in Colombo to serve as the airline’s hub with the responsibilities of best services.

It is designed to serve a comfortable and friendly environment to the employees as well as the customers.

Working Hours: Monday to Friday – 10:00 AM to 6:00 PM, Closed on Weekends and Holidays

You can visit the office any time during working hours and get the relevant information which you want related to flights and airlines.

Go First Colombo Office Phone Number and Email Address

94 117 711 510 is the official phone number given by the Go First Office in Colombo to contact the representatives of the office to get information about flight booking, ticket booking, queries and complaints.

For the information you want, you can get it just by calling on the phone number provided by the Go First Office, Colombo, Sri Lanka.

Customerservice@goair.in is the official email address provided by Go First to connect anytime you want with the Airline’s Office. This email address can be used for the written submission of questions, and queries as proof and to get the information in the written, the representatives are responsible for providing you with the needed information in the reply to your email.

Ways to Get Connected with the Go First Colombo Office

There are the following ways to Connect with the Go First Colombo Office:

Go First Colombo Office AddressHemas Building, Sir Razik Fareed Mawatha, Colombo 00100, Sri Lanka
Go First Colombo Phone Number+1-800-491-0297 or + 94 117 711 510
Go First Colombo EmailCustomerservice@goair.in
Working Hours of Go First OfficeMonday to Friday – 10:00 AM to 6:00 PM, Closed on Weekends and Holidays
Airport Name for Go FirstBandaranaike International Airport
Go First HeadquartersMumbai, Maharashtra, India
Go First Flight BookingBook Now
Go First Manage Bookinghttps://www.flygofirst.com/plan-my-trip/manage-booking/
Go First Check Inhttps://www.flygofirst.com/plan-my-trip/web-check-in/
Go First Flight Statushttps://www.flygofirst.com/plan-my-trip/flight-status/
Go First Websitehttps://www.flygofirst.com
Go First Facebook SupportClick Here
Go First Twitter SupportClick Here
Phone Number

94 117 711 510 is the official phone number given by the Go First Airport Office in Colombo to contact 24×7 the representatives of the office to get the relevant information about flight booking and the airline’s services.

Email Address

Customerservice@goair.in is the official email address provided by Go First to connect anytime you want with the Airline’s Office. The representatives of the office are responsible for replying to your email with the best knowledge and relevant information.

Social Media

Customers and Passengers can connect with Go Air Airlines on social media like Instagram, Facebook, Twitter, LinkedIn etc. Customers can send queries and problems on social media 24×7 and get a response a few times.

In Person Visit

You can also visit the Go Air Office in Colombo and meet with the available representatives and ask for important information about the flight status, and ticket booking during the working hours of the office.

List of Queries handled by the Go First Colombo Office

There are many queries handled by Go First. Some queries we have to mention is given below:

Go First Flight Ticket BookingOk to BoardGo First Ticket Cancellation
Airport LoungesVisa ServicesBaggage Allowance, Online Check-in
Airport TransfersMeet and GreetDuty-Free Allowance
Immigration ServicesBusiness ClassIn-Flight Meals
Missing LuggageAirport LoungesFlight/Visa Info
MilesEconomy ClassGo First Delayed Flights
Airport FacilitiesIn-Flight EntertainmentAirport Wifi
Valet ParkingVisa on ArrivalFlight Wifi
Flight Booking

Go First Airlines handled the queries of flight booking, cancellation and delay according to the need and the changes. For this, Passengers can make contact with the customer support team and get all the needed information.

Go First Colombo Office, Go First Colombo Office Address, Go First Colombo Office Phone Number, Go First Colombo Office Email, How to Contact Go First Colombo Office, Go First headquarters
Baggage Queries

Baggage queries are also handled by Go Air such as Baggage fees, Additional Baggage prices, baggage got damaged and lost by the Passengers along with baggage allowances. All these queries are solved by the Customer Support Team established by the Airlines.

Go First Colombo Office, Go First Colombo Office Address, Go First Colombo Office Phone Number, Go First Colombo Office Email, How to Contact Go First Colombo Office, Go First headquarters
Flight Scheduling and Timing

Go First Colombo Office provides detailed information to the passengers about Flight Scheduling and Timing. If some changes occur then all flight-related queries are handled by Go First Airlines.

Go First Colombo Office, Go First Colombo Office Address, Go First Colombo Office Phone Number, Go First Colombo Office Email, How to Contact Go First Colombo Office, Go First headquarters
Payment and Refund

Payment and Refund Queries including the payment options, refund requests, and refund policies are all handled by Go Air Airlines. The assistance of the Customer Support Team handles all these queries.

Other General Inquiries

Go Air Colombo Office also handles the other general queries different from the above like airport facilities and special assistance. Customer Support Services handle the concerns and provide the best-needed Airline services.

How Can I File a Complaint in the Go First Colombo Office?

We are providing different ways to file a complaint with Go First Colombo Office:

Contact to Customer Support Team

The Very first step to file a complaint in Go First Airlines is to contact the Customer Support Team. You can contact the team just by calling, email address and making a visit to the Go First Airport Office in Colombo.

Provide Detailed Information

After contact with the team, you need to provide the all-related information about the problem you faced with supporting documents like the date of the incident, time of the incident, ticket number, flight number, seat number and the person involved. All this information is necessary for further process.

Keep the Records

After giving the necessary information, it is very essential to keep a record of the provided documents and the conversation held on phone calls, emails and in person as a proof for smooth investigation.

Escalate the Complaint

If the customer is not satisfied with the complaint’s solution provided by the Customer team, you can go to the higher level for a better solution such as supervisor and manager just by sending an email and a phone call.

Seek the Outside Assistance

Outside Assistance means the Directorate General of Civil Aviation (DCGA) which is established by Civil Aviation worldwide to prevent the customer from any problems and investigate the solution given by the Higher authority to the customer who is not satisfied. It helps to give a satisfactory solution to the customers.

Why Must You Choose the Go First Colombo Office?

There are many reasons to Choose Go First. So reasons we have provided are given below:

Competitive Pricing

With the low-cost model, Go First makes the airline the best choice for passengers with competitive travelling pricing. It helps the customers to save money on tickets and spend on expensive items.

Wide Network Coverage

The Go First Airline has a wide network all over the world including domestic and international destinations without the worry of connectivity issues. The wide network helps the customers to reach any desired destination.

Customer Service

Go First Colombo Office provides customer services with trained, knowledgeable and professional employees. The availability of the services remains 24×7 and helps to solve the queries and concerns of the customers.

Convenient Booking Options

Customers can book the flight through different options of booking such as online booking, mobile application booking and also from the customer support team. It makes flight booking easy inside or outside the house.

Safe and Reliable Travel

The very first motive of every airline is to work on the safety of the passengers and Go First Airport Office in Colombo knows this better. It maintains the high-level safety standard with the help of Well trained and professional personnel.

Value added Services

Additional value-added services are also offered by Go First Airline including pre-booked meals, additional baggage allowances and Priority Check services which provide a convenient and comfortable travel experience to the Passengers.

Types of Planes and Aircraft Use by Go First Airline World Wide

Go First Airline has different Types of Planes:

Airbus A320

The Backbone of the Go First, the Airbus A320 is a narrow-body aircraft with a total seating capacity of 186 passengers. There are 35 Airbus A320s in the fleet of Go First Airline for short to medium Haul flights which is known for its comfort, reliability and fuel efficiency.

Airbus A320neo

The Next Generation or Upgraded version of the Airbus A320, the Airbus A320neo features the latest technology including winglets, spacious cabins and advanced avionics. This Aircraft has great fuel efficiency, reduces carbon and the Go First has a total number of 17 Airbus A320neo in its fleet.

Airbus A321neo

The Airbus A321neo is the longer version of the Airbus A320neo used on medium-haul flights with a comfortable and spacious travel experience. It has the most seating capacity up to 220 passengers as compared to Airbus A320neo. Go First has a total number of 5 Airbus A321neo in its fleet.

ATR 72 – 600

A Turboprop Aircraft, ATR 72 – 600 which is known for its fuel efficiency, reliability and great short runway ability used for Short Haul Flights. The Go First Airline has a total of 7 ATR 72 – 600 Aircraft in its fleet and a 72 passengers seating capacity. It is one of the best choices for passengers for regional and domestic flights.

GO FIRST to International Destinations

FAQs on Go First Colombo Office

Hemas Building, Sir Razik Fareed Mawatha, Colombo 00100, Sri Lanka

Monday to Friday – 10:00 AM to 6:00 PM, Closed on Weekends and Holidays

+ 94 117 711 510

Customerservice@goair.in

Yes, Go First provides good services with better satisfaction and the solution to all queries and issues being a part of customer services.

  • Flight Status
  • Baggage Allowance
  • Check-in Procedure
  • Boarding Pass
  • Flight Booking
  • Ticket Booking Cancelation

24×7, (7 Days in Week and 24 hrs. in Day)

  • Pre Booked Meals
  • Priority Check-in
  • Additional Baggage Allowances

Yes, you can book the flight from the Go First Colombo Office

  • Phone Number
  • Email Address
  • Social Media
  • In Person

Yes, you can easily file a complaint in the Go First Colombo Office just by calling on the phone, sending a mail on email address also with an in-person visit in the office.

  • Contact to Customer Support Team
  • Provide Detailed Information
  • Keep the Records
  • Escalate the Complaint
  • Seek to the Outside Assistance

Yes, the Go First Colombo Office is accessible to People with Disabilities

  • Flight Booking
  • Baggage Queries
  • Flight Scheduling and Timing
  • Payment and Refund
  • Other General Inquiries
  • Airbus A320
  • Airbus A320neo
  • Airbus A321neo
  • ATR 72 – 600
  • Competitive Pricing
  • Wide Network Coverage
  • Customer Service
  • Convenient Booking Options
  • Safe and Reliable Travel
  • Value added Services

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

Mr. Kaushik Khona

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