VietJet Air Jakarta Office



Note: This not airlines official number +1-800-491-0297. It may connect you with travel agency.

(+84) 28 3526 68 68

AVS Indonesia Allianz Tower 27th Floor Unit C Jl. HR Rasuna Said Superblock 2 Jakarta 12980 Indonesia


Vietjet Air’s Jakarta Office in Indonesia serves as a crucial hub for passengers seeking information, assistance, and support related to Vietjet Air flights. Located in the vibrant city of Jakarta, this office plays a pivotal role in ensuring a smooth travel experience for Vietjet Air passengers.

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Vietjet Air Jakarta Office Address and Contact Details

For travelers in Jakarta, the Vietjet Air Office stands as a dedicated point of contact for various inquiries related to flights, bookings, and other travel-related services.

Vietjet Air Jakarta Office Address

Jakarta Office Address: AVS Indonesia Allianz Tower 27th Floor Unit C Jl. HR Rasuna Said Superblock 2 Jakarta 12980 Indonesia.

Jakarta Office Phone Number: (+84) 28 3526 68 68

How to Contact the Vietjet Air Jakarta Office?

Passengers can easily reach out to the Vietjet Air Jakarta Office through multiple contact channels, ensuring efficient communication for those in need of assistance:

Vietjet Air Jakarta Phone Number+1-800-491-0297 or (+84) 28 3526 68 68
Vietjet Air Support Email
Vietjet Air – Working HoursEveryday 24×7
Vietjet Air HubsTan Son Nhat International Airport
Vietjet Air HeadquartersHanoi, Vietnam
Head OfficeVietjet Air Head Office
Ticket OfficeVietjet Air Ticket Office
Vietjet Air Official WebsiteOfficial Website
Vietjet Air Manage BookingBook Now
Vietjet Air Flight StatusCheck Status
Vietjet Air Online Check inCheck in
Vietjet Air Facebook SupportFACEBOOK
Vietjet Air Twitter SupportTWITTER
Vietjet Air Instagram SupportINSTAGRAM
Vietjet Air YouTube SupportYOUTUBE

These contact details provide passengers with various options to connect with the Jakarta office for personalized support.

Vietjet Air Jakarta Office Map Location

Vietjet Air Jakarta Airport Address

In addition to the city office, Vietjet Air also maintains a presence at major airports, including Jakarta Airport. The airport office details are as follows:

Jakarta Airport Address: Soekarno–Hatta International Airport, Pajang, Tangerang City, Banten, Indonesia.

Jakarta Airport Phone Number: N/A

Vietjet Air Jakarta Airport Map Location

Vietjet Air Baggage Information

Baggage Telephone Number: +84 1900 1886

Baggage Lost and Found: Click Here

Baggage Inquiries: Click Here

Vietjet Air Customer Care Section handles the following inquiries

The Customer Care Section at the Vietjet Air Jakarta Office is proficient in handling a variety of inquiries. The table below outlines the primary categories of inquiries managed by the customer care team:

Inquiry TypeDescription
Flight ReservationsAssistance with booking, modifying, or canceling flight reservations.
Ticketing and PaymentsInquiries related to ticket prices, payment methods, and billing concerns.
Flight SchedulesInformation on flight timings, delays, and changes to the regular schedule.
Baggage PoliciesGuidance on baggage allowances, restrictions, and reporting lost or damaged baggage.
Check-In AssistanceHelp with the online check-in process, seat selection, and boarding passes.
Travel DocumentationClarifications on passport requirements, visa information, and other travel documents.
Flight Status UpdatesReal-time updates on flight statuses, including delays, cancellations, or diversions.

Vietjet Air Provides a Wide Range of Plane / Aircraft Types

Vietjet Air Fleet
AircraftIn ServiceOrders
Airbus A320-20017
Airbus A321-20035
Airbus A321neo18103
Airbus A321XLR20
Airbus A330-90020
Airbus A330-30072
Boeing 737 MAX 866
Boeing 737 MAX 10106
Boeing 737 MAX 20028

Vietjet Air Jakarta Office plays a vital role in enhancing the travel experience for passengers flying with the airline. Whether seeking information, making reservations, or requiring assistance with baggage, the Jakarta office is dedicated to providing outstanding customer service. As part of Vietjet Air’s commitment to passenger satisfaction, the Jakarta Office contributes to creating a positive and seamless journey for travelers.

FAQs on VietJet Air Jakarta Office

Where is the Vietjet Air Jakarta Office located?

The Vietjet Air Jakarta Office is located at AVS Indonesia Allianz Tower 27th Floor Unit C Jl. HR Rasuna Said Superblock 2 Jakarta 12980 Indonesia.

How can I contact the Vietjet Air Jakarta Office for reservations?

You can contact the Jakarta Office through phone or email. The contact details are available on the official website.

Is there a Vietjet Air office at Jakarta Airport?

Yes, Vietjet Air has a dedicated office at Jakarta Airport, providing services to passengers arriving and departing from this major hub.

What are the baggage policies for Vietjet Air flights?

Information on baggage allowances, restrictions, and guidelines can be found on the official website or by contacting the Jakarta Office.

Are there special assistance services available at the Vietjet Air Jakarta Airport office?

Yes, the Vietjet Air Jakarta Airport office provides assistance for passengers with special needs. Contact the office for more information.

Can I make changes to my booking through the Vietjet Air Jakarta Office?

Yes, the Jakarta Office handles reservation changes and other booking-related inquiries.

What types of aircraft does Vietjet Air operate?

Vietjet Air operates a fleet that includes Airbus A320 and Airbus A321 aircraft.

How do I inquire about loyalty programs offered by Vietjet Air?

For information on loyalty programs, you can reach out to the Jakarta Office via phone or email.

What is the procedure for obtaining a refund for my Vietjet Air ticket?

Refund inquiries can be directed to the Customer Care Section at the Jakarta Office through phone or email.

Are there specific travel policies I should be aware of when flying with Vietjet Air from Jakarta?

Yes, passengers can inquire about Vietjet Air’s travel policies, including COVID-19-related guidelines, through the Jakarta Office.

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