AirAsia Brunei Office



Note: This not airlines official number +1-800-491-0297. It may connect you with travel agency.


Office No. 3, Departure Hall, Bandar Seri Begawan BS2513, Brunei Darussalam


AirAsia, renowned for its budget-friendly and extensive flight network, has a significant presence in Brunei through its dedicated office. The AirAsia Brunei Office serves as a central hub for passengers, providing essential services, information, and support. This article aims to delve into the details of the AirAsia Brunei Office, offering insights into its address, contact details, services, and more.

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AirAsia Brunei Office Address and Contact Details

The AirAsia Brunei Office plays a crucial role in facilitating seamless travel experiences for passengers in the region. Here are the key details:

AirAsia Brunei Office Address

Brunei Office Address: Office No. 3, Departure Hall, Bandar Seri Begawan BS2513, Brunei Darussalam.

Brunei Office Phone No.: +622129270880

How to Contact the AirAsia Brunei Office?

For inquiries, bookings, or general assistance, passengers can easily get in touch with the AirAsia Office in Brunei through the following contact details:

AirAsia Brunei Phone Number+1-800-491-0297 or +622129270880
AirAsia Support Email
AirAsia – Working HoursEveryday – 24×7
AirAsia HubsKuala Lumpur International Airport
AirAsia HeadquartersSepang, Malaysia
Head OfficeAirAsia Head Office
Ticket OfficeAirAsia Ticket Office
AirAsia Official WebsiteOfficial Website
AirAsia Flight BookingBook Now
AirAsia Flight StatusCheck Status
AirAsia Check inCheck in
AirAsia Facebook SupportFACEBOOK
AirAsia Twitter SupportTWITTER
AirAsia Instagram SupportINSTAGRAM
AirAsia YouTube SupportYOUTUBE

The dedicated team at the Brunei Office is committed to providing comprehensive support, ensuring a smooth travel experience for AirAsia passengers.

AirAsia Brunei Office Map Location

AirAsia Brunei Airport Address

In addition to the city office, AirAsia maintains a presence at Brunei Airport, catering to passengers arriving and departing from this key transportation hub. The airport office details are as follows:

Brunei Airport Address: Brunei International Airport, Bandar Seri Begawan, Darussalam BB 2513, Brunei.

Brunei Airport Phone No.: +673 826 0413

AirAsia Brunei Airport Map Location

For the convenience of travelers using Brunei Airport, the AirAsia office is strategically located. Refer to the map below for precise directions to the airport office:

AirAsia Baggage Information

Baggage Telephone Number: +862066618855

Baggage Lost and Found: Click Here

Baggage Inquiries: Click Here

AirAsia Brunei Office Customer Care Section handles the following inquiries

The Customer Care Section at the AirAsia Brunei Office is equipped to address a variety of inquiries, ensuring passengers receive comprehensive assistance. Here is a table outlining the main categories of inquiries handled by the customer care team:

Inquiry TypeDescription
Flight ReservationsAssistance with booking, modifying, or canceling flight reservations
Ticketing and PaymentsInquiries related to ticket prices, payment methods, and billing concerns
Flight SchedulesInformation on flight timings, delays, and changes to the regular schedule
Baggage PoliciesGuidance on baggage allowances, restrictions, and reporting lost or damaged baggage
Check-In AssistanceHelp with the online check-in process, seat selection, and boarding passes
Travel DocumentationClarifications on passport requirements, visa information, and other travel documents
Flight Status UpdatesReal-time updates on flight statuses, including delays, cancellations, or diversions
Special Assistance RequestsSupport for passengers with special needs, such as medical requirements or disabilities
Frequent Flyer ProgramInformation on Laser Airlines’ loyalty program, rewards, and membership inquiries
General Customer InquiriesAny other general inquiries, feedback, or concerns about Laser Airlines services

AirAsia Provides a Wide Range of Plane / Aircraft Types

AirAsia Fleet
AircraftIn serviceOrders
Airbus A320-200672
Airbus A320neo29
Airbus A321neo2326
Airbus A321LR26
Airbus A321-200/P2F3


The AirAsia Brunei Office serves as a vital link in the airline’s commitment to providing accessible and reliable services to passengers in Brunei. Whether it’s the city office or the airport office, the strategic locations contribute to a seamless travel experience. The dedicated customer care team ensures that inquiries are handled promptly, reflecting AirAsia’s dedication to customer satisfaction.

FAQs on AirAsia Brunei Office

What is the address of the AirAsia Brunei Office?

The AirAsia Brunei Office is located at Office No. 3, Departure Hall, Bandar Seri Begawan BS2513, Brunei Darussalam.

How can I contact the AirAsia Brunei Office for reservations?

You can contact the Brunei Office through phone or email. The contact details are available on the official website.

Is there an AirAsia office at Brunei Airport?

Yes, AirAsia has a presence at Brunei Airport, providing services for passengers arriving and departing.

What are the baggage policies for AirAsia flights?

Information on baggage allowances, restrictions, and guidelines can be found on the official website or by contacting the Brunei Office.

Are there special assistance services available at the AirAsia Brunei Airport office?

Yes, the AirAsia Brunei Airport office provides assistance for passengers with special needs. Contact the office for more information.

Can I make changes to my booking through the Brunei Office?

Yes, the Brunei Office handles reservation changes. Contact them directly for assistance.

What aircraft types does AirAsia operate on its Brunei routes?

AirAsia operates a fleet that includes Airbus A320-200, Airbus A320neo, Airbus A321neo and Airbus A321LR aircraft on its Brunei routes.

How can I inquire about travel policies with AirAsia?

Passengers can visit the official AirAsia website or contact the Brunei Office for information on travel policies.

Does AirAsia have a loyalty program?

Yes, AirAsia offers a loyalty program. Inquiries regarding the program can be directed to the Brunei Office.

What is the procedure for obtaining a refund for a canceled flight with AirAsia?

For information on refunds and cancellations, contact the customer care team at the Brunei Office through phone or email.

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