China Eastern Airlines Nanjing Office

Airlines Office’s, Head Office, Ticket Office, Headquarters

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24x7

Note: This not airlines official number +1-800-491-0297. It may connect you with travel agency.

+025-84567158


https://us.ceair.com/en/


1st Floor, No. 334, Hongwu Road, Nanjing

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China Eastern Airlines is among the top three largest airlines in China. The airline is headquartered at Shanghai Hongqiao International Airport in Changning District and offers flights to over 248 domestic and international destinations. In addition, it offers flights to various hubs and airports serving different destinations. Passengers seeking the China Eastern Airlines Nanjing Office in China can refer to this article for all the details about the airlines in Nanjing.

China Eastern Airlines has established a team of proficient experts who are dedicated to providing exceptional support. The airline headquartered in Nanjing employs a team of proficient and adept personnel who possess specialized expertise in delivering customized and efficient resolutions to cater to individual requirements.

China Eastern Airlines Nanjing Office Contact Information

Discover the China Eastern Airlines headquarters situated in Nanjing, which offers a comprehensive insight into the extensive array of services and amenities provided by the airline. In order to acquire pertinent information and establish communication with the airline’s office in Nanjing, it is recommended to make use of the airline’s provided contact information, which includes the China Eastern Airlines Nanjing Office Address and China Eastern Airlines Nanjing Office Phone Numbers.

China Eastern Airlines Nanjing Office Address1st Floor, No. 334, Hongwu Road, Nanjing
China Eastern Airlines Nanjing Office Working HoursMonday – Friday 09:00 AM-05:30 PM PDT Time
China Eastern Airlines Headquarters’ AddressShanghai, China
China Eastern Airlines Nanjing Office Contact Number+1-800-491-0297 or +025-84567158
China Eastern Airlines Official Websitehttps://us.ceair.com/en
China Eastern Airlines Flight Bookinghttps://us.ceair.com/en/booking-new.html
China Eastern Airlines Manage Bookinghttps://us.ceair.com/en/manage-booking.html
China Eastern Airlines Online Check-inhttps://us.ceair.com/en/check-in.html
China Eastern Airlines Facebook Supporthttps://www.facebook.com/ceair
China Eastern Airlines YouTube Supporthttps://www.youtube.com/channel/UCvWOCIYxT7fLa0nzT5uynTQ
China Eastern Airlines Instagram Supporthttps://www.instagram.com/chinaeasternna
China Eastern Airlines Twitter Supporthttps://twitter.com/ceairlines

How to Contact China Eastern Airlines Nanjing Office?

If you have any inquiries or require assistance regarding your China Eastern Airlines flights or travel arrangements, there are multiple channels available to contact the China Eastern Airlines Nanjing Office. 

The office provides a diverse range of solutions tailored to accommodate your specific needs and preferences regarding services and policies. There are several methods available to contact the Nanjing office.

  • Making a Call – To efficiently reach out to China Eastern Airlines, simply dial their direct contact number at +025-84567158. Customers have the convenience of accessing customer service round the clock to seek assistance regarding any travel-related inquiries and receive guidance pertaining to flight-related concerns.
  • Visiting the Airline’s Office  – For in-person assistance, you can visit the office of China Eastern Airlines located at 1st Floor, No. 334, Hongwu Road, Nanjing. The office staff is here to provide assistance and support for a wide range of issues and concerns you may have. To ensure a pleasant visit, it is advisable to contact the establishment in advance or verify their office hours.
  • By Mail – The Nanjing office of the airline can also be contacted via email. The airline’s representative will promptly respond to your message. To ensure a prompt response, providing your name, contact details, and a comprehensive explanation of your issue is crucial when composing an email.
  • Connect with China Eastern Airlines – In the event that you encounter difficulties reaching the office or obtaining the contact information of China Eastern Airlines, it is still possible to contact them via telephone. To get in touch with China Eastern Airlines, you have two options. Firstly, you can visit their official website at https://us.ceair.com/en/. Alternatively, you can contact their customer service by dialing the China Eastern Airlines customer service number in the table above.
  • Social Media-
SOCIAL MEDIA PLATFORMSHANDLES/USERNAMES
FACEBOOKChina Eastern Airlines 
TWITTER@CEAirglobal
INSTAGRAM@chinaeasternna
YOUTUBEChina Eastern Airlines @chinaeasternairlines1172
LINKEDINChina Eastern

Queries Handled at China Eastern Airlines Nanjing Airport Office

Customers seeking travel guidance are urged to get in touch with the China Eastern Airlines Nanjing Airport Office. This office is dedicated to providing extensive support and handling a range of inquiries and requests regarding travel arrangements. The crew is equipped to address the numerous queries and worries that clients can have. They ensure that clients receive the assistance and guidance they require because they are equipped to handle a wide range of issues. The staff can assist with the following queries and worries, to name a few:

China Eastern Airlines Ticket BookingOk to BoardChina Eastern Airlines Cancellation
Airport LoungesVisa ServicesChina Eastern Airlines Baggage Allowance
Airport TransfersChina Eastern Airlines Online Check-inChina Eastern Airlines Duty-Free Allowance
Immigration ServicesBusiness ClassChina Eastern Airlines In-Flight Meals
China Eastern Airlines Missing LuggageAirport LoungesFlight/Visa Info
China Eastern Airlines Eastern MilesEconomy ClassChina Eastern Airlines Delayed Flights
Airport FacilitiesIn-Flight EntertainmentAirport Wifi
Valet ParkingVisa on ArrivalFlight Wifi

Services Offered at the China Eastern Airlines Nanjing Airport Office

The China Eastern Airlines Ticketing Office Nanjing provides dependable support and guidance for the reservation, alteration, or cancellation of China Eastern flights. This post offers a comprehensive overview of the range of services offered by the China Eastern Airlines Nanjing Airport Office. The ability to access all pertinent information is crucial for effectively strategizing and implementing a successful expedition.

China Eastern Airlines Check In

Passengers who opt to travel with China Eastern Airlines are provided with three distinct alternatives for the check-in process.

Counter Check-in

  • China Eastern streamlines airport check-in for clients. First Class has a 5-minute wait time, Business Class 7, and Economy Class 18 minutes. Passengers may expect a quick and easy check-in in 95% of cases.
  • Paying extra baggage costs, returning a ticket, or filling out a ticket takes five minutes, while the maximum wait time is 10 minutes. These methods appear time-efficient.

Online Check-in

  • Online check-in passengers must clear airport security 40 minutes before their flight. Failure to comply with this guideline or incomplete boarding 15 minutes before takeoff will result in the plane departing on time, and the passenger will be responsible for missing the flight.
China Eastern Airlines Flight Booking

Travelers are recommended to verify their travel plans at least 72 hours prior to their departure. Prompt attention is necessary to confirm your travel in the event of any changes to your flight itinerary. 

You can either communicate directly with your sales representative or send an email to the airline for any inquiries regarding your tickets. You are presented with two options to choose from.

China Eastern Airlines Flight Change

China Eastern Airlines offers passengers the convenience of modifying their flight reservations, encompassing alterations to the date, time, seat assignment, or travel class. It is important to acknowledge that any alterations made must strictly adhere to the airline’s established policy and the terms delineated in the pricing details of the ticket. Based on the stipulations outlined in the tariff conditions of your ticket, any modifications to your reservation are based on the availability of seating, potential fluctuations in pricing, and relevant service charges. 

 

Passengers who are traveling with China Eastern Airlines have the option to make modifications to their reservations within a 24-hour window after the initial booking, without incurring any supplementary charges for alterations to their flight arrangements. All types of fares, irrespective of the class of ticket, permit modifications within a 24-hour timeframe.

NOTE: Online seat changes may be authorized for select routes, however, flight changes cannot be facilitated through online channels. In order to carry out flight changes, it is imperative to establish communication with China Eastern Airlines either via telephone or by visiting their designated agent or branch office in person. 

China Eastern Airlines Flight Upgrade

It is recommended to avail oneself of promotional periods provided by airlines when considering the purchase of a business class upgrade, particularly if one’s travel dates exhibit flexibility. 

China Eastern Airlines provides customers with the opportunity to enhance their travel experiences through annual business-class upgrade deals. These offers are accessible at cost-effective rates, commencing from a nominal sum of a few hundred dollars. 

The price range for upgrading to business class on a single journey can vary between $500 and $1,500, contingent upon factors such as the particular itinerary and seasonal fluctuations.

China Eastern Airlines Flight Cancellation

China Eastern Airlines allows travelers to cancel their bookings within 24 hours of booking without penalty, prioritizing customer satisfaction. China Eastern Airlines passengers can avoid cancellation costs if they cancel within 24 hours after booking. All fare types allow 24-hour cancellation. 

Passengers who miss the complimentary cancellation policy timeframe will be charged. Ticket cancellation fees depend on the destination, ticket price, and cancellation time. Contact the airline’s customer care department for further information on cancellation penalties and rates. 

How Do You File Complaints to the China Eastern Airlines Nanjing Office?

While the airline endeavours to offer a seamless and pleasurable travel experience, customers may encounter occasional issues or express grievances regarding their journey. To file a complaint against China Eastern Airlines, specifically their Nanjing branch, please adhere to the following straightforward instructions.

  • Gather Information: Please ensure that you collect all pertinent information pertaining to your complaint, including but not limited to booking and flight particulars, as well as any accompanying documentation or substantiating evidence.
  • Contact China Eastern Airlines Office: In order to initiate a complaint, the first course of action is to establish contact with the China Eastern Airlines Nanjing Office. Please reach out to the customer support team through the available communication channels, including telephone, email, or social media platforms. 
  • Phone: Please establish contact with the Nanjing office of China Eastern Airlines in order to register customer complaints by utilizing their designated telephone number. Please locate the contact information for China Eastern Airlines on their official website or through other official communication channels.
  • Email: Please send your complaint via email to the designated customer feedback email address. Make sure that your message is comprehensive and unambiguous. Ensure to refer to the official China Eastern Airlines website or alternative official channels to obtain the appropriate email address.
  • In-Person Visit: Please consider visiting the China Eastern Airlines Office for a face-to-face meeting. Please submit a formal complaint to the customer service department, ensuring that you attach any relevant supporting documents or evidence.
  • Provide Accurate and Detailed Information: When registering a complaint, be sure to include any pertinent information, such as your name, phone number, booking reference, flight information, and a detailed explanation of the problem. For increased odds of a successful settlement, be clear and thorough when submitting a complaint to the airline.
  • Remain Calm and Polite: Remain composed and polite. Respectfully expressing concerns is essential for productive communication. By remaining composed, you can have more productive conversations and achieve happier outcomes.
  • Keep Records: Keep a note of any correspondence with the China Eastern Airlines office in Nanjing for your complaint. Include the date, time, names of the representatives, and reference numbers or case IDs when documenting customer support interactions.
  • Follow-Up: For enhanced support, please reach out to the Nanjing Office of China Eastern Airlines in the event that you do not receive a response or find the resolution unsatisfactory. Request for Case Update: It is requested that you provide an update on the status of your complaint.

Promotions, Offers, and Loyalty Programs

Eastern Miles offers a multitude of rewarding benefits to its members. Accumulate mileage points through various means such as flying with China Eastern and its partner airlines, making purchases using credit cards, staying at select hotels, indulging in dining experiences, and engaging in other eligible activities.

The status criteria are below.

  1. Silver requires 40,000 points or 25 segments.
  2. Gold offers 40 segments or 80,000 points.
SilverGold
China Eastern flights offer distinct perks. First, customers can reserve a seat 48 hours in advance to secure a spot. A dedicated first-class counter check-in service ensures efficiency. Domestic travelers get 40 kg of baggage, while international travelers get 20 kg. First-class guests also have access to the magnificent first-class lounge before their departure. Finally, flights might earn 30% bonus points, boosting rewards and advantages.

SkyTeam members receive guaranteed international flight reservations, a 20 kg baggage allowance, lounge access for the member and one guest, and a 30% flight point bonus.
China Eastern flights offer distinct perks. First, customers can reserve a seat 48 hours in advance to secure a spot. A dedicated first-class counter check-in service ensures efficiency. Domestic travelers get 40 kg of baggage, while international travelers get 20 kg. First-class guests also have access to the magnificent first-class lounge before their departure. Finally, flights might earn 30% bonus points, boosting rewards and advantages.

SkyTeam members receive guaranteed international flight reservations, a 20 kg baggage allowance, lounge access for the member and one guest, and a 30% flight point bonus.
Conclusion

The Nanjing branch of China Eastern Airlines provides a wide range of travel-related services and support options to cater to the diverse needs of its customers. These services include check-in assistance, information about the airline’s fleet size, accommodations for special needs, and various other offerings. Passengers have the choice of obtaining vital information or assistance by either visiting the office in person or contacting the customer care staff through telephone or email channels. 

People Would Travel from A Far only to Witness the Splendor of Xi’an!

FAQs on China Eastern Airlines Nanjing Office

China Eastern Airlines Nanjing Office address is 1st Floor, No. 334, Hongwu Road, Nanjing.

The China Eastern Airlines Nanjing Office offers a range of services including flight bookings, cancellations, changes, baggage inquiries, and customer support for passengers.

You can book tickets, cancel, and get offers/discounts on all flights operated by China Eastern Airlines through their Nanjing Office.

Yes, you can check in with China Eastern Airlines Nanjing Airport Office.

China Eastern Airlines Nanjing Office timings are  09:00 AM-05:30 PM PDT Time from Monday to Friday.

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